Key Account Regional - Supermercados

buscojobs España; País Vasco; Presencial; EUR 90.000 - 130.000; Jornada completa

Descripción de la vacante

A leading company seeks a Vice President of Client Success to enhance client relationships and drive business value. The role involves leading a global team, optimizing client satisfaction, and collaborating with senior leaders to implement strategies that ensure retention and loyalty. The ideal candidate will have extensive experience in leadership and client management, with a passion for excellence and innovation.

Formación

• 10+ years in leadership, sales, or client management roles.
• Experience in multinational team leadership.

Responsabilidades

• Build and lead a high-performing Client Success team.
• Collaborate with senior leaders to optimize client relationships.
• Drive initiatives to improve client loyalty.

Conocimientos

Leadership

Communication

Decision-making

Process Improvement

Time Management

Educación

Bachelor's Degree

MBA

Descripción del empleo

The Vice President of Client Success will be a key member of the CSL and GV Senior Leadership Teams, reporting directly to the President of Celergo Streamline, with a dotted line to the SVP of Globalview and the SVP of Client Success Management. This senior role is responsible for ensuring that Global Payroll clients derive maximum business value from their relationship with ADP throughout their lifecycle. Success metrics include retention and renewal rates, client advocacy, share of wallet growth, and client engagement and loyalty as measured by NPS.

KEY RESPONSIBILITIES :

1. Build and lead a high-performing Client Success leadership team focused on delivering an exceptional client experience as measured by NPS.
2. Collaborate with senior leaders across ADP and partner networks to optimize global client relationships.
3. Foster a culture of continuous improvement and strong associate engagement.
4. Manage resources and costs to maximize revenue growth, NOI, and client and associate satisfaction.
5. Develop the Client Success strategy in alignment with other executive leaders.
6. Monitor business performance proactively and take corrective actions as needed.
7. Partner with functional leaders to oversee business health related to client loyalty, service, operations, and compliance.
8. Supervise all client success associates, focusing on training, coaching, motivation, and development.
9. Drive initiatives to improve governance, processes, associate engagement, and client loyalty.
10. Innovate and challenge established processes to enhance client solutions.
11. Communicate project strategies effectively and secure necessary buy-in and funding.
12. Oversee disaster recovery efforts and manage related communications in partnership with Global Security.
13. Ensure compliance and contractual integrity, fostering a culture of ownership in client-related contractual matters.
14. Leverage global best practices to accelerate solution deployment and process optimization in Global Payroll.
15. Implement and manage performance metrics and reporting systems.
16. Keep leadership informed of progress and initiatives, ensuring alignment with strategic plans.

SUPERVISORY RESPONSIBILITIES :

Lead a global team of 8 Client Success leaders and 180 associates across multiple locations.

SKILLS AND KNOWLEDGE :

• Strong executive presence and relationship-building skills at all organizational levels.
• Ability to work under pressure and meet deadlines.
• Experience in matrix environments with influence across multiple relationships.
• Leadership qualities emphasizing collaboration and integrity.
• Proven talent development and engagement skills.
• Ability to build internal and external stakeholder partnerships.
• Experience in process improvement and change management.
• Decision-making skills and resilience.
• Effective communication and strategic articulation skills.
• Willingness to lead innovative, cross-functional initiatives and adapt to diverse environments.
• Excellent time management, presentation, and organizational skills.
• Passion for quality, excellence, and flawless execution.
• Experience working with international teams and multicultural environments.
• Background in business development and growth initiatives.

EDUCATION AND EXPERIENCE :

• Bachelor's Degree, MBA, or higher.
• Proficient in English, both written and oral.
• At least 10 years of leadership, sales, implementation, operations, or client management experience in Payroll, Benefits, Talent, HR, or outsourced technology services.
• Experience leading multinational teams globally.

OTHER :

Willingness to travel internationally as required.