Workflow Operations Specialist (JIRA)

We are looking for a Workflow Operations Specialist (Marketing Operations Demand & Orchestration) to join our CIO Office stream in Barcelona.

Position Snapshot:

• Type of Contract: Permanent
• Function and Stream: CIO Office
• Type of Work: Hybrid
• Work Language: Fluent Business English

The Role:
The Workflow Operations Specialist serves as a liaison between the IT MSE (Marketing, Sales & eBusiness), Group Marketing, and Integrated Marketing Services. As an extension of the Product Team, brings a deep understanding of the opportunities and issues facing the business function and advises on the best solutions.

Translates business strategies, opportunities, threats, and needs into the proper implementation and leverage of the IT products. When the IT products do not have the required capabilities, translates requirements, and plays a key role within the product team to specify, test, and deploy those as IT solutions.

As a Workflow Specialist specialized in Marketing workflows, you will be responsible for analyzing and implementing solutions related to marketing operations (CRM, Social Media, Content, Website, etc.). Also, analyze and improve our business processes and workflows, with a focus on efficiency and effectiveness. You will work closely with cross-functional teams, including Group Marketing, IT MSE, Agencies & studios to understand their needs and define the best use of Nestlé's IT products and workflow technologies.

Your main customer is Integrated Marketing Services, a unit that provides technology-enabled services to the different business units and Markets across the company. You will primarily focus on the design, implementation, and continuous improvement of a Marketing Operations Demand & Orchestration solution that supports Integrated Marketing Services' new Operating Model.

What You’ll Do:

• Serve as the subject matter expert on Marketing processes, providing guidance and recommendations on the implementation of IT systems and tools to optimize processes and deliver value to the business.
• Work with stakeholders to understand business requirements and identify opportunities for Marketing workflows and process improvement.
• Analyze and document workflows, processes, and new ways of working.
• Develop functional requirements and specifications for Marketing Operations, systems, and tools in collaboration with the relevant IT product group.
• Work with other IT teams to implement and integrate solutions with other systems and tools.
• Collaborate with innovation teams or other operational teams related to Marketing Operations.
• Conduct gap analysis and recommend solutions for process improvement.
• Collaborate with development teams to ensure solutions are implemented to meet business requirements.
• Provide ongoing support and maintenance for new tools and processes.
• Collaborate with all stakeholders including external partners (solutions vendors, agencies), who will be contributing to the marketing operations requirements.

We Offer You:

We offer more than just a job. We put people first and inspire you to become the best version of yourself.

• Great benefits including salary and a comprehensive social benefits package. We have one of the best pension plans on the market, as well as flexible remuneration with tax advantages: health insurance, restaurant card, mobility plan, etc.
• Personal and professional growth through ongoing training and constant career opportunities reflecting our conviction that people are our most important asset.
• Hybrid working environment with a flexible working scheme. Our state-of-the-art campus is dog-friendly and equipped with a medical center, canteen, and areas to co-create, network, and chill!
• Recreation activities such as yoga, Zumba, etc., and a wide range of volunteering activities.

What Will Make You a Great Fit:

• Bachelor’s Degree in computer science, management information systems, or related field is an advantage.
• 5+ years’ experience in IT Operations.
• Experience working in an Agile environment improving and creating new workflows with JIRA/Confluence as the main tool.
• Strong analytical skills and the ability to analyze complex business processes and interdependencies.
• Understanding of business processes and ability to translate it into application requirements.
• Familiarity with marketing operations, workflows and processes, content platforms such as DAM (e.g. Sitecore), CMS (e.g. Drupal), CRM platforms (e.g. Salesforce), Social Media Platforms, and new Technologies applied to Marketing operations (AI technologies), automation (RPA, AI Agents…).
• Experience with tasks and requests management tools such as Jira/Jira Service Management.
• Understanding of Product Development Lifecycle (PDLC) - Discovery methodologies, Design thinking and Design validation approach.
• Experience with Business Process Modelling (BPMN) and Workflow Modelling tools.
• Proficient in the use of the Microsoft Office Suite, including Excel, PowerPoint, Mural, Visio.

Bonus Points If You:

• Experience in Sitecore workflows.
• Familiarity with digital marketing tools, such as Adobe Creative Suite, Google Analytics, and social media platforms.

What You Can Expect in Your Application Journey:
1. Hit apply and enter our job portal.
2. Submit your application with your CV.
3. We will contact relevant applicants.
4. Interviews (HR, Hiring team, and stakeholders).
5. Feedback.
6. We make an offer.
7. Location-dependent checks and pre-onboarding.
8. First working day.

About the IT Hub
At Nestlé IT, we are a diverse, global team of IT professionals in the biggest health, nutrition and wellness company in the world. We strive to create an environment where people are valued for who they are. We innovate every day through future-ready technologies to create opportunities for Nestlé to delight consumers, customers, and employees alike. We collaborate with partners around the world to deliver tangible value at global scale. We continuously work to develop our people to be future-ready.

About Nestlé:
We are Nestlé, the largest food and beverage company with brands including KitKat, Nescafé, Maggi, Purina, among many others. We are approximately 275,000 employees strong, motivated by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity, and respect for our future. With more than CHF 94.4 billion in sales in 2022, we have an expansive presence, with 344 factories in 77 countries. Want to learn more? Visit us at www.nestle.com.

We encourage the diversity of applicants across gender, age, ethnicity, nationality, sexual orientation, social background, religion or belief, and disability.