Customer Support Representative - Danish - Barcelona

TN Spain; Barcelona; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading recruitment firm is seeking a Customer Support Representative fluent in Danish for their Barcelona office. The role involves handling customer inquiries, maintaining service knowledge, and ensuring customer satisfaction. The position offers a competitive salary, opportunities for growth, and a supportive team environment.

Servicios

Excellent remuneration package

23 working days of paid annual leave

Dynamic and creative team atmosphere

Guidance and tools for potential

Formación

• Fluent in Danish, with proficiency in English (minimum B2).
• Minimum 1 year of customer service experience required.
• Experience in the automotive industry is a plus.

Responsabilidades

• Handle incoming customer inquiries via phone, email, or chat.
• Record call details in the management system.
• Maintain up-to-date knowledge of services and products.

Conocimientos

Customer care skills

Listening

Problem-solving

Herramientas

Windows

MS Office

Descripción del empleo

Social network you want to login/join with:

Customer Support Representative - Danish - Barcelona, Barcelona

col-narrow-left

Client:

Dila Recruitment

Location:

Barcelona, Spain

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

2

Posted:

21.05.2025

Expiry Date:

05.07.2025

col-wide

Job Description:

Ready for a career move that feels right? At Dila Recruitment, you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.

Position: Customer Support Representative

Location: Barcelona, Spain

Employment type: Full-time.

DUTIES AND RESPONSIBILITIES:

• Handle incoming customer inquiries (via phone, email, chat, or automated alerts) and address user needs efficiently
• Record call details in the call management system, ensuring timely responses and resolutions within the agreed SLA
• Maintain up-to-date knowledge of services and products, particularly those tailored to individual customer applications
• Escalate any potential service issues to the senior team members, as needed.
• Adhere to all project processes and procedures
• Ensure compliance with the contractual SLA
• Provide coverage for other Agents in their absence, whether within the same team or across different teams
• Collaborate with the team on specific projects, when requested
• Fulfill administrative responsibilities, including managing holiday, sickness, and overtime records
• Participate in regular team meetings
• Perform additional tasks as assigned by the management, to ensure continued service performance, quality, and customer satisfaction.

REQUIREMENTS:

• Native / fluent in Danish both verbal and written. Proficiency in English (minimum B2 level)
• A minimum of 1 year of customer service experience is required
• experience in the automotive industry is a plus. Familiarity with or experience driving electric vehicles is preferred
• Competency in IT platforms, equipment, and applications, including Windows, MS Office, and internet configuration, is necessary
• Strong aptitude for working in a customer service environment
• Excellent customer care skills, with the ability to listen to and understand customer needs
• Capable of taking ownership of calls and progressing them to resolution or escalating them when needed.

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Higher salary from the 7th month
• Working schedule: Monday to Friday, 08:00 AM - 05 PM
• Be part of a dynamic and creative team with positive and friendly atmosphere
• 23 working days of paid annual leave
• Guidance and tools to reach your full potential.