Customer Service Specialist -

TN Spain; Sant Cugat del Vallès; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A dynamic company is seeking a Customer Service Specialist to manage international inquiries and export processes. The role involves coordinating logistics, ensuring compliance with regulations, and providing exceptional service to clients. Join a collaborative team with opportunities for growth in a vibrant work environment.

Servicios

Competitive salary and benefits

Career growth opportunities

Dynamic work environment

Flexible hours

Fruit in the office

Formación

• At least 3 years of experience in customer services, export, or logistics.
• Knowledge of Incoterms and international shipping logistics.

Responsabilidades

• Manage international customer inquiries and export processes.
• Prepare export documentation and coordinate logistics.
• Ensure compliance with shipping regulations and Incoterms.

Conocimientos

Communication

Negotiation

Problem Solving

Educación

Bachelor's degree in Business

Herramientas

SAP

Descripción del empleo

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Client:

Magicbox

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

17.05.2025

Expiry Date:

01.07.2025

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Job Description:

Job Summary:
As a Customer Service Specialist - , you will be responsible for managing and supporting international customer inquiries, coordinating export processes, and ensuring the timely delivery of orders. You will act as a liaison between the company and our international customers, ensuring that all export regulations and procedures are adhered to.

Key Responsibilities:

• Provide exceptional customer service to international clients, addressing inquiries related to orders, shipments, and product details.
• Oversee the export process, including preparing and managing export documentation such as invoices, packing lists, and certificates of origin.
• Coordinate with logistics teams to ensure timely delivery of goods via sea and land transport, while ensuring compliance with Incoterms and other international shipping regulations.
• Utilize SAP to manage orders, inventory, and shipments, ensuring accurate tracking of customer orders.
• Ensure the accurate and efficient handling of export documentation, including understanding and applying Incoterms.
• Work closely with sales, marketing, and logistics teams to resolve customer issues and improve the export process.
• Continuously monitor market trends and regulations to ensure compliance and optimize shipping strategies.

Why Magicbox?

• Competitive salary and benefits package.
• Opportunities for career growth in an expanding international market.
• A dynamic and collaborative work environment.
• The chance to work with a global team in an exciting and innovative industry.
• Fantastic work environment and guaranteed fun at Magic Box Community’s regular events.
• Flexible hours from Monday to Thursday
• Continuous working day on Fridays
• Fruit in the office

Qualifications:

• Bachelor's degree or equivalent experience in Business, International Trade, or a related field.
• At least 3 years of experience in customer services, export, or logistics, in an international and national environment, preferably in the toy industry.
• Knowledge of Incoterms, export processes, and international shipping logistics (terrestrial and maritime) (Valuable)
• Interest in SAP and other ERP systems.
• Excellent communication and negotiation skills in English (additional languages are a plus).
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong attention to detail and problem-solving skills.