Application Support

IntellectEU; Madrid; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading technology company in the fintech sector seeks an experienced production support engineer to ensure high availability of their platform. The role involves managing application hosting security, implementing monitoring tools, and driving problem analysis. This position offers excellent compensation, benefits, and opportunities for professional development in a dynamic environment.

Servicios

Medical Insurance

Sports Activities

International Experience

Opportunities for Development

Formación

• Experience analyzing logs, performance issues, APIs, and integration problems.
• Hands-on experience with AWS and Kubernetes.
• Proficiency with scripting languages like Bash or Python.

Responsabilidades

• Manage security and lifecycle of application hosting platforms.
• Implement instrumentation for monitoring capacity and stability.
• Drive complex problem analysis across multiple application domains.

Conocimientos

Production Support

Incident Management

Root Cause Analysis

AWS

Kubernetes

Linux

Scripting

Herramientas

Prometheus

Grafana

ELK

GitLab CI

Descripción del empleo

IntellectEU is an international technology company focused on digital finance and emerging technologies. At IntellectEU, we are on a mission to become the top-of-mind fintech company. We are committed to our people and believe in building a better future with the newest technologies. We provide a platform for young talents and industry veterans to grow, launch ideas, and work closely with our clients. With hands-on experience in technical and capital markets, no challenge is left unaddressed. Since 2006, we have specialized in financial messaging and integration, and are a SWIFT service partner.

Responsibilities :

• Be part of the on-call group (24 / 7) to ensure high availability of the platform service.
• Manage the security and lifecycle of application hosting platforms and components, ensuring timely upgrades and patches.
• Implement instrumentation across services, applications, components, and platforms to monitor capacity and stability, enabling efficient exception detection and problem analysis.
• Support gathering platform requirements and ensure they are reflected and implemented in the end-to-end solution.
• Implement standard and complex changes on platform components.
• Drive complex problem analysis, especially across multiple application or component domains.

Technical skills : Must-have

• Proven experience in production support, incident management, and escalation handling.
• Experience analyzing logs, performance issues, APIs, and integration problems.
• Skilled in root cause analysis, working cross-functionally with developers and DevOps teams.
• Hands-on experience with AWS (EC2, IAM, RDS, CloudWatch, VPC, etc.) or other cloud providers.
• Practical knowledge of EKS / Kubernetes, Helm, and containerization best practices.
• Experience with Linux distributions such as Ubuntu, Amazon Linux, or RHEL.
• Understanding of networking concepts like VPCs, subnets, DNS, routing, firewalls, and load balancers.
• Experience with monitoring tools such as Prometheus, Grafana, ELK / EFK, or similar.
• Proficiency with scripting languages like Bash or Python.

Nice to have

• Familiarity with Temporal.io or other workflow orchestration tools.
• Understanding of Swift (ISO 20022 / MT), SEPA, or payments infrastructure.
• Knowledge of SRE principles including SLOs, SLIs, and error budgets.
• Experience with message queues and middleware such as Kafka, RabbitMQ, SQS, or IBM MQ.
• Basic knowledge of CI / CD concepts and hands-on experience with GitLab CI for pipelines, deployment, and version control workflows.

We guarantee :

• Excellent compensation and benefits, including medical insurance and sports activities.
• International experience in a stable company with offices in Antwerp, Lisbon, Krakow, Kyiv, New York, operating for over 15 years.
• A passionate team in an innovative, casual, positive, and open work environment that welcomes new ideas.
• Opportunities for personal and professional development and to influence the financial industry.

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