Medical Services Specialist With Swedish And Finnish Languages

buscojobs España; Córdoba; A distancia; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading company is seeking a Medical Services Specialist to provide exceptional customer service and medical information. This remote position requires strong communication skills and the ability to handle inquiries effectively. Join a culture that values individuality and supports personal growth.

Servicios

23 days paid holiday per annum

Permanent contract

100% WFH / Remote

Medical Insurance scheme

Provision of technical hardware equipment

Referral program with extra bonuses

Access to a global learning platform

Formación

• Bilingual in Swedish and Finnish plus English required.
• Previous call center experience preferred.

Responsabilidades

• Manage all customer inquiries to successful resolution.
• Deliver world-class customer service and immediate resolution.
• Maintain up-to-date knowledge of products and medical information.

Conocimientos

Bilingual in Swedish and Finnish

Strong verbal and written communication skills

Excellent communication

Multitasking

Problem-solving

Organizational skills

Educación

School completion plus 3 years of training

3 years of training in life sciences

Herramientas

IT

PCs

Databases

Descripción del empleo

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day.

Medical Services Specialist

The Medical Services Specialist is a customer-focused individual who serves as the primary resource for customers contacting the Information Center regarding products and services. The role involves utilizing healthcare experience and product/disease state training to communicate specific product and/or disease state information effectively via telephone, email, and written communication. The topics handled are extensive, including product information, pricing, patient education materials, product quality complaints, adverse experiences, and more.

The specialist must possess excellent communication and organizational skills, working independently in a call center environment. Building rapport with internal and external customers, establishing and maintaining relationships, and responding to inquiries are essential functions.

Additionally, the Medical Services Specialist may contribute to outbound initiatives, reaching out to customers to deliver targeted product messages.

What we offer you :

• 23 days paid holiday per annum.
• Permanent contract.
• 100% WFH / Remote.
• Medical Insurance scheme.
• Provision of technical hardware equipment.
• Referral program with extra bonuses.
• Access to a global learning platform for personal and professional development.

Responsibilities :

• Manage all customer inquiries to successful resolution.
• Provide product and disease state information, including on- and off-label details within standard response guidelines.
• Deliver world-class customer service and immediate resolution at the point of contact.
• Communicate messages, product information, and offers to healthcare professionals and consumers via outbound calls.
• Evaluate and escalate calls as appropriate.
• Respond to non-phone inquiries (e.g., email, fax).
• Comply with industry regulations, including adverse event and product quality processes.
• Manage project work in a timely manner.
• Maintain up-to-date knowledge of products, medical, disease, and industry information.
• Record customer interactions and pertinent information accurately.
• Share insights on calls, issues, trends, and solutions with the team.

Qualifications :

• Bilingual in Swedish and Finnish (C1/C2) plus English (B2+).
• Strong verbal and written communication skills.
• Previous call center experience preferred.
• Experience providing medical information to healthcare professionals is highly preferred.
• Proficiency with IT, PCs, and databases.
• Excellent communication, multitasking, problem-solving, and organizational skills.

Education :

• School completion plus 3 years of training (university, apprenticeship, vocational) or;
• 3 years of training in life sciences preferred.

Conduent's Commitment :

Conduent is committed to supporting employment for people with disabilities. Possession of a disability certificate is highly valued, and accommodations will be provided. Please review our policy or discuss your needs with the recruiter.