Junior Client Onboarding Manager

buscojobs España; Almería; Híbrido; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A dynamic company is seeking a Junior Onboarding Manager to enhance customer success through effective onboarding processes. The role involves project management, creating interactive content, and training users on the platform. Ideal candidates will have experience in Customer Success and strong communication skills, with a passion for innovation.

Servicios

Work-Life Balance: Flexibility to work from home in Spain

Well-being Support: Access to online mental health tools

Lunch Benefit: Recharge during the workday

Employee referral program with attractive rewards

Growth Opportunities: Mentorship and professional development

Collaborative Culture: Start-up-inspired environment

Global Connection: Attend annual kick-off events

Formación

• 1-2 years of experience in Customer Success or Account Management.
• Experience in a SaaS company or marketing agency is highly desirable.
• Excellent English language skills; additional languages are advantageous.

Responsabilidades

• Manage multiple onboarding projects simultaneously, ensuring timely delivery.
• Lead new customers through the onboarding process.
• Design and build high-converting interactive content.

Conocimientos

Project Management

Customer Onboarding

Interactive Content Creation

Training & Support

Collaboration

Time Management

Communication

Educación

Professional experience or educational background in Marketing

Descripción del empleo

Leadoo Marketing Technologies has recently joined forces with SalesManago, one of Europe’s leading Customer Data Platforms. This exciting acquisition fuels our mission to innovate, scale, and collaborate across global markets—creating even more opportunities for ambitious talent like you. Our UK market is growing fast, and we’re looking for driven individuals to join our team and help us take it to the next level. If you’re ambitious, love connecting with people, and thrive on challenges, this is your chance to shine in a dynamic, high-growth environment!

As we continue to expand our UK operations, we’re looking for a driven and customer-focused Onboarding Manager to join our Customer Success team. If you thrive on helping customers succeed, enjoy managing projects, and love working in a fast-paced SaaS environment, this is your chance to make a real impact!

About the Role

As a Junior Onboarding Manager, you will play a key role in ensuring our customers successfully adopt and maximise the value of our platform. You will be responsible for creating conversion tools with interactive content, setting up the Leadoo platform, and training end users on how to best leverage it.

Your mission will be to guide customers through a smooth onboarding process—from setting up conversion tools (such as chatbots and interactive elements) to helping them achieve their conversion goals. You’ll work closely with customers, leading meetings, managing onboarding projects, and tailoring interactive content to suit their business needs.

Key Responsibilities

1. Project Management: Manage multiple onboarding projects simultaneously, ensuring timely delivery and customer satisfaction.
2. Customer Onboarding: Lead new customers through the onboarding process, ensuring a seamless transition to using the platform.
3. Interactive Content Creation: Design and build high-converting interactive content (e.g., chatbots, conversion tools) to help customers achieve their goals.
4. Training & Support: Educate and empower end users to fully utilise the platform through hands-on training and support.
5. Collaboration: Work closely with internal teams, including Product, Marketing, and Customer Success, to enhance onboarding strategies.
6. Continuous Improvement: Identify areas to optimize the onboarding process and enhance customer experience.

Who You Are

1. Excellent English language skills, including oral and written communication. Additional languages such as Swedish, Finnish, Polish, or Dutch are advantageous.
2. 1-2 years of proven experience in a Customer Success or Account Management role. Prior experience in a SaaS company or marketing agency is highly desirable.
3. Strong time management and organisational skills, with the ability to handle multiple client projects and meet deadlines effectively.
4. Confident and professional communication skills in English, both written and verbal.
5. Team player who thrives in a collaborative environment.
6. Enthusiastic about learning new industries and passionate about creating innovative client solutions.
7. Professional experience or educational background in Marketing is an advantage. An understanding of B2B & B2C marketing is essential.

What We Offer

1. Base salary: 2500 EUR (+ team commissions).
2. Work-Life Balance: Flexibility to work from home in Spain and our Malaga office.
3. Well-being Support: Access to our online mental health tools and private occupational health care.
4. Lunch Benefit: Recharge during the workday with lunch benefits.
5. Employee referral program with attractive rewards for successful referrals.
6. Growth Opportunities: Mentorship, professional development, and global team collaboration.
7. Collaborative Culture: A start-up-inspired environment supported by an international leader.
8. Global Connection: Attend our annual kick-off event and connect with colleagues across Europe.

We’re closing the recruitment process as soon as we find the right candidate!

You can apply via our friendly bot here.

To apply, email your details to:

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