Application Services Engineer

Solera; Madrid; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

Join a forward-thinking company as an IT Application Engineer, where you will play a pivotal role in enhancing operational efficiency and user experience. This innovative firm is dedicated to transforming the vehicle lifecycle through cutting-edge technology and data solutions. In this role, you will leverage your technical expertise in identity and access management, troubleshoot complex application issues, and collaborate with diverse teams to ensure optimal application performance. If you are passionate about delivering exceptional service and improving processes, this is an exciting opportunity to contribute to a dynamic team and make a significant impact in a global organization.

Formación

• Deep technical experience in identity and access management is essential.
• Strong analytical skills for resolving complex technical issues.

Responsabilidades

• Diagnose and resolve complex application issues for optimal performance.
• Monitor application performance and implement improvement strategies.
• Collaborate with IT and development teams for proper software implementation.

Conocimientos

Identity and Access Management

Windows Operating Systems

Linux Operating Systems

Application Troubleshooting

OS Scripting (Bash, PowerShell, Python)

Virtualization Technologies

Cloud Computing

Application Architectures

Descripción del empleo

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms, and automation. For more information, please visit solera.com.

The Role

The IT Application Engineer will play a crucial role in Solera’s day-to-day operations and initiatives. The successful candidate will possess a deep level of technical experience surrounding identity and access management, focused on production application services support, including Windows and Linux Operating systems, and various proprietary software platforms. While the role centralizes around application troubleshooting, deep technical experience, and collaboration with team members to resolve technical issues daily.

Desirable: OS Scripting techniques involving Bash, PowerShell, and/or Python. Experience in virtualization technologies, cloud computing, application architectures, and managing large teams.

What You’ll Do

• Diagnose and resolve complex application issues to ensure optimal performance and usability for the various systems and users, and coordinate with department heads to pinpoint and fix issues.
• Monitor application performance to measure uptime and downtime and implement strategies to improve availability and performance.
• Manage and resolve technical issues as they arise, provide incident reports, and see through the resolution process to its end.
• Conduct regular reviews of systems to ensure application health, security, and availability.
• Collaborate with IT and development teams to ensure software projects are properly implemented and to update applications as required.
• Document procedures and practices in a clear, concise manner, ensuring that the organization can continue to rely on this guidance in the future.
• Responsible for the monitoring, measuring, performance, availability, security, recovery, and throughput of application services.
• Oversee the operational integrity of tools, systems, and infrastructure, including technical or process changes that could impact application services.

What You’ll Bring

• A passion for excellence in delivery of service to customers and colleagues alike.
• A drive to improve operational processes and procedures.
• Understanding of DR planning and execution, with the ability to influence IT infrastructure, IT applications, and business owners on DR planning and practices.
• Technical experience in building troubleshooting application architectures.
• Strong analytical and troubleshooting abilities to resolve complex technical issues.