Customer Care Specialist (French Market) Barcelona, Spain Customer Service ...

La Fourchette SAS; Barcelona; Híbrido; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading company in the restaurant booking market is seeking a Customer Care Specialist for the French market in Barcelona. The role involves supporting customers through various channels, ensuring a memorable experience. The position offers a permanent contract with flexible working arrangements and a competitive salary, alongside various benefits promoting work-life balance.

Servicios

Flexible working arrangements, including remote work options.

Lunch vouchers for each working day.

Benefits supporting work/life balance, health, and well-being.

Modern office facilities with amenities.

Formación

• Native French speaker and fluent in English; additional languages are a plus.
• Experience with CRM tools and customer support environments.

Responsabilidades

• Answer customer inquiries via phone, email, and chat.
• Assist customers with questions about our reservation system, website, or app.
• Provide tailored solutions to meet customer needs.

Conocimientos

Communication

Customer-focused

Open-minded attitude

Herramientas

CRM tools

Descripción del empleo

Customer Care Specialist (French Market)

Location : Barcelona, Spain

Application Dates : 06 / 05 / 2025, 12 / 05 / 2025, 05 / 05 / 2025

Join our Movement and Champion Restaurant Culture!

At TheFork, we believe that the best things in life happen around the table. We are on a mission to connect the world’s favorite restaurants with a broad community of loyal diners.

Our signature products include :

• TheFork App : a free app for restaurant discovery and booking.
• TheFork Manager : software to digitize restaurant operations.
• TheFork PAY and Gift Card : quick payment options within the app.

We value our vibrant community of Forkies, guided by core values : Better Together, Ownership, Respect, and Growth.

We lead the European restaurant booking market, operating in 11 countries with an international, multicultural team that fosters professional and personal growth.

Learn more at : Responsibilities :

• Answer customer inquiries via phone, email, and chat.
• Assist customers with questions about our reservation system, website, or app.
• Provide tailored solutions to meet customer needs.

Qualifications :

• Based in Barcelona.
• Native French speaker and fluent in English; additional languages are a plus.
• Excellent communication skills and open-minded attitude.
• Customer-focused with a desire to deliver memorable experiences.
• Experience with CRM tools and customer support environments.

What We Offer :

• Permanent contract.
• Flexible working arrangements, including remote work options.
• Competitive salary, bonuses, and equity.
• Lunch vouchers for each working day.
• Benefits supporting work / life balance, health, and well-being, including insurance, parental leave, and mental health resources.
• Modern office facilities with amenities.

We celebrate diversity and are committed to an inclusive workplace. For support during the application process due to health or disability needs, contact

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