Customer Service Specialist

INDIBA; Barcelona; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading company in medical devices is seeking a Customer Service Specialist for their Sant Quirze del Vallès office. The role involves managing the order cycle with international distributors and ensuring customer satisfaction through effective communication and coordination with various departments. Candidates should have at least five years of experience, preferably in the medical or aesthetics sector, and possess strong interpersonal skills. A full-time, permanent contract with an attractive remuneration package is offered.

Servicios

Attractive remuneration package

Multinational and flexible environment

Formación

• Minimum of five years’ experience in a Customer Service Export Department.
• Experience in the aesthetics or medical equipment sector is an asset.
• Fluent Spanish & English language skills.

Responsabilidades

• Manage the full order cycle with international distributors.
• Ensure timely delivery of goods and resolve any issues.
• Coordinate export operations and ensure compliance with regulations.

Conocimientos

Interpersonal relationships

Proactivity

Flexibility

Educación

Bachelor’s degree in business administration

CFGS in International Trade

Herramientas

Microsoft Office

ERP NAVISION

Descripción del empleo

INDIBA is a global medical device company in the field of Radiofrequency (RF) solutions for the physiotherapy, aesthetic, and veterinary markets, known for its scientific research performed over the last 40 years.

At INDIBA, we believe we can contribute to the health and well-being of our patients by addressing new and growing needs, offering treatments that will allow people and animals to continue their lifestyle at an older age.

Revitalizing lives is what we do and what our research and development teams work on daily.

What are we looking for?

We are actively seeking a Customer Service Specialist for our office in Sant Quirze del Vallès. The individual will be responsible for managing the full order cycle with international distributors, ensuring timely responses to inquiries, on-time deliveries, and customer satisfaction, while coordinating with internal departments and handling export operations in compliance with international trade regulations.

Which will be your responsibilities?

• Ensure a high level of relationship with international distributors, aiming for their complete satisfaction in terms of timely responses to inquiries / requests and the management of their orders.
• Achieve optimal service throughout the entire order process, from order reception to final delivery to the customer, working closely with all departments involved in the process (Operations, Technical Support, Purchasing, Logistics, Finance, Sales, and Marketing).
• Ensure timely delivery of goods and resolve any issues related to delays, damages, or discrepancies.
• Coordinate export operations, ensuring compliance with customs regulations and international trade laws.
• Prepare and manage documentation related to international shipments, including LC, invoices, packing lists, and certificates of origin.

What do you need to be a successful candidate?

• A minimum of five years’ experience in a Customer Service Export Department. Experience in the aesthetics or medical equipment sector will be an asset.
• We look for a person with a high capacity to work in a team and good interpersonal relationships, with proactivity and flexibility in the face of changes.
• Academic background : Bachelor’s degree in business administration, CFGS in International Trade, or related studies.
• Good command of Microsoft Office applications. Knowledge of ERP NAVISION is desirable.
• Fluent Spanish & English language skills in both verbal and written communication. Fluency in another language will be a plus.

What we offer?

• Full-time and permanent contract.
• Attractive remuneration package.
• Multinational and flexible environment.

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