Technical Customer Service Specialist With Italian

buscojobs España; Valladolid; Presencial; EUR 24.000 - 30.000; Jornada completa

Descripción de la vacante

A leading global company is seeking a Technical Customer Service Specialist fluent in Italian and English. The role involves addressing customer inquiries, troubleshooting technical issues, and providing feedback to enhance customer experience. Ideal candidates possess strong communication skills and a relevant degree.

Servicios

Attractive remuneration

Comprehensive medical coverage

Flexible working arrangements

Learning and development plans

Formación

• 2 years of relevant experience preferred; fresh graduates encouraged.
• Strong communication skills with emphasis on effective listening.

Responsabilidades

• Respond to and address customers' problems in a timely manner.
• Support customers in high-quality, engaging discussions.

Conocimientos

Time Management

Communication

Empathy

Educación

Diploma

Bachelor's Degree

Herramientas

Email

Mobile Apps

Descripción del empleo

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Technical Customer Service Specialist with Italian, Spain

Client : TDCX

Location : Spain

Job Category : Other

EU work permit required : Yes

Job Views : 2

Posted : 25.04.2025

Expiry Date : 09.06.2025

Job Description :

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Respond to and address customers' problems in a timely manner utilizing our support system
• Support customers in high-quality, engaging, and empathetic 1:1 discussions. Troubleshoot technical issues if required.
• Utilize proprietary and external tools and resources to identify and resolve customers' inquiries
• Provide feedback on tools, resources, procedures, and guidelines to enhance workflow and customer experience
• Understand the technical backend and operations of our project
• Improve and expand technical knowledge and familiarity with technical issues to better assist customers
• Perform any other duties assigned by management, within your employment category, to ensure effective implementation and continual improvement of TDCX's Quality Management System.

Who are we looking for?

• Possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, or Master's Degree in any field.
• Preferably with 2 years of relevant experience; fresh graduates are encouraged to apply.
• Possesses strong time management skills and motivation to exceed expectations.
• Ability to multi-task and use customer information to tailor responses and actions to meet specific needs.
• Strong communication skills, with emphasis on effective listening, empathy, and good phone etiquette (pace, tone, voice quality, grammar, articulation).
• Proficient in daily computer and mobile phone usage (e.g., email, basic internet/hardware troubleshooting, mobile app installation and payments).
• Excellent verbal and written communication skills in English and the supported market's language.