Senior Business Analyst

Nagarro; Pamplona; A distancia; EUR 60.000 - 85.000; Jornada completa

Descripción de la vacante

A leading Digital Product Engineering company is seeking a Principal Consultant for Ayla to join their Enterprise Architecture consultancy. This role involves leading business analysis for hospitality projects and collaborating with various stakeholders. The ideal candidate will have strong expertise in hospitality operations and excellent communication skills. The company promotes a remote-first culture and offers dynamic projects with opportunities for career growth.

Servicios

Remote-first culture

Employee Participation Program

Development opportunities

Flexible remuneration

Formación

• Experience as a Business Analyst, preferably in hospitality.
• Strong domain expertise in hospitality operations.

Responsabilidades

• Perform as a Senior Business Analyst in Enterprise Architecture projects.
• Lead comprehensive business analysis for hospitality projects.
• Collaborate with product managers and UX/UI teams.

Conocimientos

Communication

Stakeholder Management

Documentation

Domain Expertise in Hospitality

Descripción del empleo

We are a Digital Product Engineering company that is scaling rapidly! We build products, services, and experiences that inspire, excite, and delight. Our work spans all devices and digital mediums, with a global presence of over 18,000 experts across 37 countries. Our culture is dynamic and non-hierarchical. We are seeking talented new colleagues — that could be you!

Job Description

We are looking for a Principal Consultant for Ayla to join an Enterprise Architecture consultancy engagement.

Key Responsibilities :

• Perform as a Senior Business Analyst in Enterprise Architecture projects with international clients.
• Lead comprehensive business analysis for hospitality projects involving PMS, POS, CRM, OTA integrations, loyalty systems, and mobile / web guest experience platforms.
• Gather and document detailed business, functional, and non-functional requirements from stakeholders including operations, marketing, sales, and IT teams.
• Conduct gap analysis, process mapping (As-Is & To-Be), and root cause analysis to identify operational improvement opportunities.
• Collaborate with product managers, solution architects, and UX / UI teams to translate business needs into system designs and product features.
• Support system implementation, data migration, and user acceptance testing (UAT) across various hospitality systems.
• Define and monitor KPIs for service delivery and customer satisfaction.
• Facilitate workshops, requirement-gathering sessions, and stakeholder interviews.
• Manage stakeholder expectations and ensure alignment between business needs and technical solutions.
• Serve as a subject matter expert (SME) for hospitality platforms, industry best practices, and compliance standards.
• Prepare business cases, conduct cost-benefit analyses, and feasibility studies for new initiatives.
• Produce high-quality artifacts and consulting deliverables for CXO-level stakeholders.

Qualifications :

• Experience as a Business Analyst, preferably within the hospitality industry.
• Strong domain expertise in hospitality operations.
• Excellent communication, stakeholder management, and documentation skills.
• Proficiency in English and either Spanish or Arabic.

Additional Information :

Dynamic team and exciting projects : Engage in challenging, impactful projects with a collaborative team.

Remote-first culture : We promote flexibility with remote work options and modern offices in central locations for in-office preferences.

Cutting-edge technology : Access to advanced equipment to support your work.

MyN Employee Participation Program – Nagarro : Opportunity to have a stake in the company's success.

Development opportunities : Attractive career growth and internal promotion prospects.

Flexible remuneration : A benefits system allowing employees to choose from various options.

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