First Line Support | German Or French

buscojobs España; Badajoz; Presencial; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

To Be Connected is seeking first-line support agents for their Service Desk in Jávea. This role involves assisting customers with IT issues via phone, requiring strong communication skills and basic computer knowledge. Candidates will work flexible hours in a dynamic environment, with training provided.

Formación

• Ability to communicate easily and correctly.
• Basic computer skills required.

Responsabilidades

• Assist customers by telephone with IT-related issues.
• Work in shifts as part of the first-line support team.

Conocimientos

Communication

Customer Service

Descripción del empleo

Are you looking for a challenging, flexible job in Jávea or the immediate vicinity?

Then working at To Be Connected might be something for you.

For our international Service Desk, where the working language within the company is English, we are looking for German, French, and Spanish-speaking first-line support agents.

About To Be Connected

To Be Connected is a Dutch family business that has been involved in IT services for retail chains since 2007. Our customers contact our Service Desk as soon as the cash register or peripherals are not functioning optimally.

Your task is to help these customers by telephone as quickly as possible.

Specific IT knowledge is not necessary for this role, but it is important that you can communicate easily and correctly.

In principle, it is enough if you know how to use a computer; you will learn the rest during your training period at To Be Connected.

Visit: more information about our company.

The First-Line Service Desk position

To Be Connected is open 7 days a week, during the hours that our customers' shops are also open. The position is intended for candidates who want to work between 32-40 hours per week.

You will work 8-hour shifts within the To Be Connected schedule. The shifts vary per week, and a workday has three different shifts that you can be assigned to.

You will work together with your other first-line colleagues from our new office, located in the Beach Trade Center Jávea within walking distance of the beach.

How can you apply?

If you want to apply for the position of first-line support agent, please send your application including your CV by email to:

You can also message on Indeed directly.

The application process will be handled during April and May, and candidates who are hired will start in May 2025.

Candidates will work based on a Spanish contract, so having an NIE number is a requirement.