Dyson Customer Service Agent - Danish Market

CPM; Barcelona; Presencial; EUR 25.000; Jornada completa

Descripción de la vacante

Join a vibrant customer care team at a globally recognized brand, providing exceptional support to customers of innovative products. As a Customer Service Agent, you will utilize your fluency in Danish and strong communication skills to assist customers with inquiries and troubleshoot issues. This role offers a full-time position with a rotating schedule, comprehensive training, and numerous employee benefits. Be part of a dynamic environment where teamwork and a solution-oriented mindset are key to achieving success together.

Servicios

Fully paid 3-week training program

24 days of holidays per year

Employee Assistance Program

Employee Benefits Club

Formación

• Fluent in Danish and good English for communication.
• Excellent customer service skills across various channels.

Responsabilidades

• Handle inbound calls, assisting with inquiries and troubleshooting.
• Identify opportunities for cross-selling and up-selling Dyson products.

Conocimientos

Fluent in Danish

Good level of English

Excellent customer service skills

Good computer skills

Solution-oriented mindset

Herramientas

MS Office

Descripción del empleo

Dyson is a globally recognised, premium household name. They are market leaders in design and technology and regularly launch outstanding products onto the market, such as the Dyson hair wrap, fans, and vacuum cleaners.

We are looking for Customer Service Agents who are fluent in Danish and have a good level of English to join our vibrant Dyson customer care team. You will interact with owners of some of the most innovative and stylish Dyson products in the world.

We Care : Passionate about customer support, with a drive to achieve and exceed targets to deliver high-quality consumer service.

We’re Curious : Proactive problem-solving attitude and a “can do” approach.

We Achieve Together : Strong teamwork ethic, contributing to personal and team targets / SLA while working on individual goals.

What you’ll be doing?

• Handle inbound calls from existing and potential Dyson customers, assisting with inquiries and troubleshooting issues with their orders or devices.
• Use diagnostic tools and Excel to guide clients in resolving issues with their machines.
• Arrange technician visits or send spare parts directly to clients when necessary.
• Identify opportunities to promote new and existing Dyson products through cross-selling and up-selling.
• Educate customers about Dyson technology, demonstrating a comprehensive understanding of Dyson’s products and brand values.

Requirements

What skills & experience you’ll bring to us?

• Fluent in written and spoken Danish.
• Good level of English for communication with our international team.
• Eligible to work in Spain.
• Excellent customer service skills across calls, emails, and social media.
• Good computer skills, experience with MS Office.
• Solution-oriented mindset to achieve the best outcomes for customers.
• Well-organized, able to prioritize workload and work under pressure.
• Contract: Temporary.
• Salary: €25,000 gross per year.
• Full-time hours (39 hours/week), rotating schedule Monday-Sunday between 8 am and 8 pm, with two weekends off per month.
• Fully paid 3-week training program.
• 24 days of holidays per year.
• Employee Assistance Program: free, confidential support.
• Employee Benefits Club with exclusive perks.
• Ongoing training and development opportunities.