Dynamics 365 F&O Functional Support Consultant

Fagron; Barcelona; On-site; EUR 42,000 - 65,000; Full time

Job summary

Fagron is seeking a Dynamics 365 F&O support specialist to partner with over 40 entities across EMEA, ensuring a high-quality support experience for internal users. You will help optimize the D365 F&O landscape and drive continuous improvements while collaborating with ERP experts in a dynamic international environment.

The role emphasizes issue resolution, testing and deployment of updates, and maintaining performance across the platform.

Qualifications

• Bachelor's degree or higher in IT, BIS, or related field.
• Minimum 2 years in a Functional Dynamics 365 F&O / Finance & Supply Chain Management support role.
• Strong knowledge of Microsoft Dynamics 365 F&O.
• Experience troubleshooting ERP system issues and supporting business users.
• Ability to work independently while collaborating within a global team.
• Fluent in English, both written and spoken.

Responsibilities

• Provide functional support and troubleshooting for Microsoft Dynamics 365 F&O.
• Investigate, diagnose, and resolve ERP-related incidents and system issues.
• Maintain stability, performance, and functionality of the D365 F&O platform.
• Manage and coordinate system changes, enhancements, and continuous improvement initiatives.
• Participate in testing, validation, and deployment of new functionalities and updates.
• Ensure excellent customer service and user satisfaction in line with the company mindset.

Skills

ERP Support

Customer Service

Problem diagnosis

Independent work

Team collaboration

English fluency

Education

Bachelor's degree in IT or related field

Tools

Microsoft Dynamics 365 F&O

Job description

About the job

As part of our Global ERP Team, you will support more than 40 entities across EMEA, acting as a trusted partner for end users and business stakeholders. You will play a key role in maintaining, optimizing, and continuously improving our Dynamics 365 F&O landscape while ensuring a high-quality support experience for our internal customers.

Working alongside a team of ERP specialists, you will contribute to global ERP initiatives and help our business maximize the value of Microsoft technologies. This role offers a unique opportunity to work at the intersection of business and technology, leveraging the latest Microsoft solutions in a dynamic international environment.

What You'll Do

Provide functional support and troubleshooting for Microsoft Dynamics 365 F&O

• Investigate, diagnose, and resolve ERP-related incidents and system issues
• Maintain the stability, performance, and functionality of the D365 F&O platform
• Manage and coordinate system changes, enhancements, and continuous improvement initiatives
• Participate in testing, validation, and deployment of new functionalities and updates
• Ensure excellent customer service and user satisfaction in line with Fagron's "Customer is Number 1" mindset

Set yourself apart

• Bachelor's degree or higher preferably in Information Technology, Business Information Systems, or a related field
• Minimum 2 years of experience in a Functional Dynamics 365 F&O / Finance & Supply Chain Management support role.
• Strong knowledge of Microsoft Dynamics 365 F&O.
• Experience troubleshooting ERP system issues and supporting business users.
• Ability to work independently while collaborating effectively within a global team.
• Fluent in English, both written and spoken.

What's Nice to Have

• Microsoft Dynamics 365 certifications.
• Experience with Warehouse Management (WMS) modules.
• Experience with Manufacturing modules.

What's on offer?

At Fagron, you’ll find plenty of chances to grow — both personally and professionally. We work in an open, dynamic environment where your ideas and talents can shine.

We’re proud to be an equal opportunity employer. Diversity makes us stronger, and we’re committed to creating an inclusive workplace where everyone feels welcome.