DutchTechnical Support Agent - BARCELONA

Newco Communications; Barcelona; Presencial; EUR 28.000 - 38.000; Jornada completa

Descripción de la vacante

A leading company in the e-payments industry is looking for a Dutch-speaking technical support specialist in Barcelona. You will provide B2B technical assistance, troubleshoot issues, and ensure customer satisfaction while enjoying a hybrid working model with excellent growth opportunities.

Servicios

Free online Spanish lessons

Unlimited coffee and fresh fruit

Comprehensive mental health support

Staff incentives and reward schemes

Formación

• Native-level proficiency in Dutch and good English knowledge.
• 1-2 years of experience in technical support or customer service.
• Tech-savvy with strong problem-solving abilities.

Responsabilidades

• Handle first line inbound technical support requests.
• Assist merchants with technical account setup and troubleshooting.
• Maintain strong customer relationships and provide product information.

Conocimientos

Problem-solving

Customer service

Technical support

Communication

Educación

High school diploma or equivalent qualification

Herramientas

HTML

SQL

Java

Descripción del empleo

Do you have a technical background or interest? Are you fluent in Dutch (+ English) and would you like to work in the e- payments industry, providing B2B technical support in your native language? Then this is your chance. Our client is the European leader in the payments industry, and we are looking for enthusiasts to strengthen the Benelux Tech Support team in sunny Barcelona! Both from the comfort of your home and within our vibrant office space. Join us in embracing the best of both worlds with our innovative hybrid working model! Key Responsibilities Handling first line inbound technical support requests by phone, e-mail and tickets (B2B) Assisting new customers (merchants) with technical set-up of their account Troubleshooting and investigating technical issues (e.g., technical set up of accounts, transaction statuses and errors, technical parameters, payment pages, errors related to product integrations) Ensuring continuity of the merchant business by responding quickly and correctly Providing additional product information Maintaining a strong customer relationship Collaborate effectively with team members and cross-functional departments to streamline processes and deliver seamless customer service.

Requirements

What are we looking for? Native-level proficiency in Dutch (both spoken and written) is essential. Good knowledge of the English language to effectively communicate with colleagues and handle customer interactions. 1-2 years of work experience in technical support / customer service in a technical environment Tech-savvy : familiar with HTML, SQL, logs, Java, webdesign, coding, programming, etc. A high school diploma or equivalent qualification is required. Excellent communication skills, both verbal and written, to interact confidently with customers and provide accurate information. Strong problem-solving abilities to address customer inquiries and resolve issues efficiently. Proficiency in using computer systems and familiarity with different software applications. Availability to work flexible shifts, including evenings, weekends, and holidays, to accommodate customer needs.

Offer

What we offer?Hybrid working model Internal growth opportunities (amazing opportunities for career progression) Staff incentives and reward schemes Permanent position and competitive salary Unlimited coffee, fresh fruit during office days Free online Spanish lessons (outside working hours) Free PT-sessions Comprehensive support for mental health and well-being- Ifeel app Please submit your resume highlighting your relevant experience and why you would be a great fit for this role.