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A global leader in customer experience solutions is seeking a Dutch-speaking Customer Service Representative in Málaga. Responsibilities include handling client calls, assisting with bookings, and providing high-quality service. Candidates should have native Dutch proficiency and a strong customer service orientation. The role offers an annual salary of €21,500, a signing bonus, and a permanent contract with paid training.
You will be working as a Dutch-speaking Customer Service Representative for a major hotel chain. The main responsibility is to answer customer calls in Dutch, support clients with booking upgrades, and close reservations. A strong customer service orientation and a commercial mindset are essential.
Handling inbound calls from Dutch-speaking clients
Assisting customers with booking upgrades and reservation support
Providing accurate information and ensuring high-quality service
Applying a commercial mindset to convert inquiries into sales
Working with internal tools and systems to manage customer cases
Collaborating with the team to continuously improve service delivery
Native level of Dutch and a C2 level of English
Previous experience in customer service or a commercial role is a plus
Strong communication and interpersonal skills
Comfortable with computer systems and customer support tools
Availability to start on 30/05/2025 (mandatory)
Already based in Spain or able to be present in Málaga by the start date
Annual gross salary of €21,500 + €1,500 gross signing bonus
Permanent contract with a 2-month trial period
Paid training included in the contract (starting on 30/05/2025)
Full-time schedule: 39 hours/week, Monday to Sunday in rotating shifts between 08:00 and 22:00
On-site position at a modern office in Málaga city center
Support from the company’s Welcome Department for administrative onboarding
Assistance with necessary documentation
Your future company is a global leader in customer experience solutions. In Málaga, you’ll join a diverse team in a vibrant and supportive workplace. Their Welcome Department will guide you through the onboarding process, helping you feel prepared from day one.
Interested in this opportunity?
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