Remote Dutch Onboarding Account Manager – Digital Ads

JoB Training & Coaching; Barcelona; Remote; EUR 30,000 - 45,000; Full time

Benefits offered by this job

Private health insurance

Paid training and coaching

Career development opportunities

Discounts on gyms, restaurants, shops, and services

Multicultural work environment

Wellness and engagement programs

Job summary

JoB Training & Coaching seeks a Dutch-speaking Onboarding Account Manager to support new business customers in their onboarding journey. The role is remote and involves explaining product features, guiding customers through configurations, and ensuring smooth activation processes. Candidates must have excellent communication skills and customer service orientation. The position offers competitive salary, paid training, and a multicultural team environment, with additional relocation support for international candidates.

Qualifications

• Fluency in Dutch is required.
• Experience in customer support or digital products is a plus.
• Ability to simplify complex concepts.

Responsibilities

• Support new business customers during onboarding.
• Explain product features and configurations.
• Conduct online meetings and email communication.

Skills

Fluent in Dutch

Strong communication skills

Customer service orientation

Multitasking

Job description

Samenvatting
De functie van Onboarding Account Manager vereist vloeiend Nederlands, sterke communicatieve vaardigheden, nauwkeurigheid en klantgerichte aanpak. Het werkt voornamelijk op afstand met vaste werktijden, competitieve verloning, volledige training en dagelijkse interactie met zakelijke klanten. Er is geen specifieke opleiding verplicht, maar ervaring in klantenondersteuning of digitale producten is een voordeel.

Functieomschrijving
In deze rol begeleid je nieuwe zakelijke klanten tijdens de eerste fases van hun accountactivatie. Je helpt bij het begrijpen van functies, het configureren van tools en het optimaliseren van instellingen. Je voert geplande videogesprekken, volgt vragen op via e-mail, verzamelt informatie en zorgt ervoor dat elke klant een efficiënte en probleemloze onboarding ervaart.

Je taken omvatten advies op maat, het identificeren van groeimogelijkheden, het rapporteren van terugkerende casussen en het samenwerken met interne teams om kwaliteitsnormen te handhaven. Je fungeert als betrouwbare gids die klanten ondersteunt bij hun digitale traject, waarbij je technische processen omzet in duidelijke, praktische uitleg.

Het werk gebeurt binnen een internationaal team waarin diversiteit, samenwerking en open communicatie centraal staan. De remote werkwijze biedt flexibiliteit, terwijl coaching en training je blijven ondersteunen in jouw professionele ontwikkeling.

Relocatieondersteuning
Voor internationale kandidaten: terugbetaling van vliegtickets, ophalen op de luchthaven, accommodatie of advies over huisvesting, ondersteuning bij administratieve documenten en extra begeleiding.

Voordelen
Particuliere ziekteverzekering
Betaalde training en coaching
Carrièrekansen en interne mobiliteit
Korting op sporten, eten, winkels en diensten
Internationaal en multicultureel team
Wellness- en teamactiviteiten

English Version

Summary
The Dutch-speaking Onboarding Account Manager role offers remote work, competitive salary conditions, structured working hours, full training, and daily interaction with Dutch-speaking business clients. Required qualifications include excellent communication skills, customer service orientation, multitasking, and fluency in Dutch.

Job Description
In this position, you will support new business customers during their onboarding journey. You will explain product features, review account configurations, and provide personalized guidance to ensure successful activation. Daily tasks include online meetings, email communication, tracking onboarding progress, and collaborating with operations and quality teams to maintain smooth workflows.

You will help customers navigate tools, optimize their experience, and build confidence in their digital setup. The role requires patience, clarity, and the ability to simplify complex concepts. You will operate within an international environment where teamwork, cultural diversity, and continuous learning are central.

The role is remote and follows structured targets, providing stability and opportunities for advancement. Coaching and feedback will help you improve both customer-handling skills and technical understanding.

Relocation Support
Includes flight ticket reimbursement, airport pickup, accommodation or housing consultation, legal documentation assistance, and full relocation guidance when needed.

Benefits
Private health insurance from day one
Paid training and ongoing coaching
Career development opportunities
Discounts on gyms, restaurants, shops, and services
Multicultural work environment
Employee wellness and engagement programs