Dutch speaking Customer Support Specialist - Digital Advertising

Teleperformance; Barcelona; Hybrid; EUR 19,000 - 23,000; Full time

Benefits offered by this job

Referral program (up to €2,000)

Relocation support

Private health insurance

Continuous skill development and certs

Career growth opportunities

Dynamic business casual culture

World Trade Center, Barcelona office

Job summary

Teleperformance Spain in Barcelona invites you to join a fast-growing digital team working on Google Local Services Ads. You will manage verification workflows, review business credentials, and support advertisers while ensuring compliance and timely responses.

The role requires Dutch (C2) and English (C1) plus 2 years in compliance/trust & safety, with a customer-facing background and strong communication skills. On-site/hybrid setup offers growth opportunities and relocation support.

Qualifications

• 2 years experience in compliance, trust & safety, or verification.
• Bachelor’s degree in Business or related fields.
• Solid experience in customer service and client-facing roles.
• Strong communication and organizational abilities with attention to detail.
• Comfortable working independently and meeting deadlines.
• Awareness of local regulations in home services sectors.

Responsibilities

• Manage verification processes, reviewing business credentials with accuracy and efficiency.
• Provide reliable support and handle escalations requiring language and contextual expertise.
• Monitor content compliance and respond to advertiser inquiries.
• Support performance tracking and contribute to retention strategies.
• Assist businesses during onboarding, ensuring readiness for launch.
• Offer informed guidance on regional verification procedures.
• Participate in varied operational tasks in a fast-paced setting.

Skills

Dutch (C2)

English (C1)

Customer service

Communication skills

Organizational skills

Education

Bachelor’s degree in Business or related fields

Job description

Ready to elevate your career and join a fast-growing team in the digital world?

Join our dynamic team at TP Spain in vibrant Barcelona and work on an exciting project with Google Local Services Ads — a game-changing tool for businesses everywhere!

Responsibilities:

• Manage verification processes, reviewing business credentials with accuracy and efficiency.
• Provide reliable support and handle escalations requiring language and contextual expertise.
• Monitor content compliance and respond to advertiser inquiries.
• Support performance tracking and contribute to retention strategies.
• Assist businesses during onboarding, ensuring readiness for launch.
• Offer informed guidance on regional verification procedures.
• Participate in varied operational tasks in a fast-paced setting.

• C2 level of Dutch and C1 level of English.
• Solid experience in customer service and client-facing roles.
• Strong communication and organizational abilities with attention to detail.
• Comfortable working independently and meeting deadlines.
• Bachelor’s degree in Business or related fields preferred.
• 2 years experience in compliance, trust & safety, or verification, with understanding of local regulations.
• Awareness of home services sectors (e.g., plumbing, electrical).

Desirable Skills

• Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
• Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
• Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
• Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
• Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
• Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
• Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
• Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification

• Full-time (39 hours/week) hybrid position in Barcelona with a salary of salary 21.000€ gross/year + up to 1.000€ gross/year in bonus.
• Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)
• Referral Program: Earn up to €2,000 for bringing friends, depending on the language/project.
• Relocation Support
• Private Health Insurance.
• Continuous skill development and certifications.
• Clear career growth opportunities supported by coaches and a motivating team environment.
• Engaging workplace with bi-weekly, monthly, or quarterly contests and dynamic business casual culture.
• Prime office location at the World Trade Center, Barcelona, surrounded by the sea

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.