Dutch-Speaking Customer Support Specialist

FH Collective - Academy; Alicante; Remote; EUR 13,000 - 16,000; Full time

Benefits offered by this job

Remote work from Greece

Structured training & onboarding

Career progression opportunities

International brand exposure

Job summary

FH Collective - Academy is seeking a Dutch-speaking Client Service Representative to join international teams based in Greece. The role is fully remote from Greece, with a relocation package including hotel, airport pickup, flight, and real estate agency fee.

You will provide support via phone, email, and chat, resolve product and order inquiries, process returns and warranty claims, and document cases in our CRM. Flexibility for occasional weekend shifts is expected depending on the project.

Qualifications

• Dutch language proficiency at C1/C2 level.
• English proficiency at B2–C1 depending on project.
• Strong written and verbal communication skills.
• Good problem-solving and multitasking abilities.
• Customer-oriented and solution-focused approach.
• Able to work in a fast-paced international environment.

Responsibilities

• Provide customer support via phone, email, and chat.
• Handle inquiries related to products, services, orders, deliveries, payments, warranties, and repairs.
• Provide after-sales support and assist with returns, replacements, refunds, and warranty claims.
• Troubleshoot basic technical issues and guide customers through product setup and configuration.
• Handle customer complaints professionally and provide appropriate solutions.
• Create and manage customer cases accurately in CRM systems.
• Investigate customer issues and determine the most appropriate solution.
• Escalate complex cases to the relevant internal teams when necessary.
• Provide customers with timely updates regarding their cases.
• Complete back-office tasks and maintain accurate customer records.
• Use internal tools and knowledge bases to research information and resolve inquiries.
• Maintain a professional and customer-focused approach in every interaction.

Skills

Dutch language (C1/C2)

English (B2-C1)

Customer service

Communication

Problem solving

Tools

CRM systems

Job description

Work remotely anywhere in Greece while enjoying the Mediterranean lifestyle. We are looking for Dutch-Speaking Client Service Representatives to join international teams in Greece. A full relocation package is offered to candidates relocating from other countries.

Working Location: This role is based in Greece. Work remotely anywhere in Greece.

Work Model: Remote

Starting Date: 01 January 2027

Language: Dutch – C1/C2 level

English: B2–C1, depending on the project

Compensation: €1,300 gross/month * 14 months + performance-based bonus

Relocation Package: 4 weeks of hotel accommodation, airport pick-up, flight ticket, and real estate agency fee

Working Schedule: Monday–Friday, with occasional weekend shifts depending on the project (8 hours/day; 5 days/week)

Applicants must already have the legal right to work in Greece. Visa sponsorship is not available for this position.

Your Responsibilities

• Provide customer support via phone, email, and chat
• Handle inquiries related to products, services, orders, deliveries, payments, warranties, and repairs
• Provide after-sales support and assist with returns, replacements, refunds, and warranty claims
• Troubleshoot basic technical issues and guide customers through product setup and configuration
• Handle customer complaints professionally and provide appropriate solutions
• Create and manage customer cases accurately in CRM systems
• Investigate customer issues and determine the most appropriate solution
• Escalate complex cases to the relevant internal teams when necessary
• Provide customers with timely updates regarding their cases
• Complete back-office tasks and maintain accurate customer records
• Use internal tools and knowledge bases to research information and resolve inquiries
• Maintain a professional and customer-focused approach in every interaction

Requirements

• C1/C2 level of Dutch
• B2–C1 level of English, depending on the project
• Strong written and verbal communication skills
• Good problem-solving and multitasking abilities
• Customer-oriented and solution-focused approach
• Ability to work effectively in a fast-paced international environment

What We Offer

• 100% remote work from Greece
• Fully Paid and structured training
• Comprehensive onboarding and nesting support
• Opportunities for continuous learning and professional development
• Career progression opportunities, including potential paths into mentoring, training, Quality Assurance, or more specialized support roles
• The opportunity to work with internationally recognized brands and gain experience in customer service, technical support, sales support, and other areas

Imagine building your career in an international environment while enjoying Greece's beautiful surroundings, relaxed lifestyle, and year-round sunshine.