Dutch-Speaking Customer Support Agent – Onsite Greece - Full Relocation Support

WW Talents; Barcelona; Presencial; EUR 15.000 - 17.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Relocation package

Bonuses on projects

Training & onboarding

International environment

Well-being support

Descripción de la vacante

WW Talents is looking for Dutch-speaking Customer Support Agents to join international teams in Greece. Working on-site in Athens or Thessaloniki, you will handle customer inquiries via phone, email, and chat, and provide support across after-sales, technical, or claims areas.

The role offers €1,300–€1,500 gross per month, with project-based bonuses, a full relocation package (hotel, airport pickup, flight, real estate agency fee), and comprehensive training plus development opportunities.

Formación

• Dutch proficiency at C1 level, written and spoken.
• English proficiency at B2–C1 level, depends on project.
• Strong communication and active listening skills.
• Good problem-solving and multitasking abilities.
• Customer-focused and solution-oriented approach.

Responsabilidades

• Handle customer inquiries via phone, email, and chat.
• Provide accurate and professional customer support.
• Troubleshoot product, service, account, payment, or technical issues.
• Assist with deliveries, repairs, replacements, refunds, and claims.
• Explain product and service information clearly to customers.
• Manage customer interactions and case information using CRM systems and internal tools.
• Escalate complex issues and follow up until resolution.
• Maintain accurate documentation and meet quality and performance targets.

Conocimientos

Dutch language

English language

Communication skills

Active listening

Problem solving

Multitasking

Customer focus

Herramientas

CRM software

Descripción del empleo

We are looking for Dutch-Speaking Customer Support Agents to join international teams in Athens and Thessaloniki. Depending on the project, you may provide customer service, after-sales support, technical assistance, claims support, or support for business customers

Working Location: Athens or Thessaloniki, Greece
Work Model: On-site
Language: Dutch – C1/C2level
English: B2–C1, depending on the project
Salary: €1,300–€1,500 gross/month +bonus(depending on the project)+Full relocation package (hotel accommodation+airport pick up+flight ticket+real estate agency fee)
Working Schedule: Monday–Friday, with occasional weekend shifts depending on the project

Applicants must already have the legal right to work in Greece. Visa sponsorship is not available for this position

Your Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Provide accurate and professional customer support.
• Troubleshoot product, service, account, payment, or technical issues.
• Assist with deliveries, repairs, replacements, refunds, and claims.
• Explain product and service information clearly to customers.
• Manage customer interactions and case information using CRM systems and internal tools.
• Escalate complex issues when necessary and follow up until resolution.
• Maintain accurate documentation and meet quality and performance targets.

Requirements

• Dutch proficiency at C1 level, both written and spoken.
• English proficiency at B2–C1 level, depending on the project.
• Strong communication and active listening skills.
• Good problem-solving and multitasking abilities.
• Customer-focused and solution-oriented approach.
• Comfortable working with computers, CRM systems, and multiple digital tools.

What We Offer

• €1,300–€1,500 gross monthly salary, depending on the project.
• Performance/productivity bonuses on selected projects.
• Transportation support on eligible projects.
• Comprehensive training and onboarding.
• Professional development opportunities.
• International and multicultural working environment.
• Employee well-being support on selected projects.