Dutch Speaking Customer Service Representative

JR Spain; Madrid; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

An innovative global leader in multilingual call center services is seeking a dedicated Dutch-speaking Customer Service Representative. This role involves managing customer service for a prominent client in green mobility across the EU. You will be responsible for addressing customer needs, escalating issues, and contributing to service improvements. With a flexible remote work schedule and a competitive pay rate, this position is perfect for those looking to make a significant impact in a dynamic environment. Join a forward-thinking company and be part of an international team committed to excellence in customer service.

Formación

• At least 1 year of experience in a call or service center.
• Excellent written and spoken communication skills.

Responsabilidades

• Manage multilingual customer service for a leading client.
• Escalate issues in Dutch to Second Line Help Desk support.
• Ensure the Service Desk meets SLA requirements.

Conocimientos

Dutch proficiency

English proficiency

Analytical skills

Problem-solving skills

Communication skills

Herramientas

CRM tools

Descripción del empleo

Job Description:

United Call Centers is a global leader in providing multilingual call center services with an at-home workforce. We offer OmniChannel Front Office BPO services worldwide in all languages and are currently seeking a talented Dutch-speaking Customer Service Representative (CSR) for our international team.

Our new team members will manage multilingual customer service for one of our clients, a leader in shared green mobility across the EU.

Job Responsibilities:

• Escalate issues in Dutch to Second Line Help Desk support if applicable.
• Assist with administrative tasks related to campaigns.
• Follow instructions, use standard operating procedures, call scripts, and FAQs provided by management.
• Ensure the Service Desk meets SLA requirements by demonstrating ownership and respect for customer needs, and contribute to process improvements.
• Be punctual and available for assigned shifts.
• Participate in all required training sessions.
• Substitute for other agents as needed.

Agent Requirements:

• Proficient or fluent in Dutch and solid English skills.
• At least 1 year of experience in a call or service center.
• Excellent written and spoken communication skills.
• Strong analytical and problem-solving skills.
• Familiarity with CRM tools is an advantage.
• Ability to work a minimum of 5 hours daily in CET timezone.

Our Offer:

• Payment of 11 EUR/hour, paid via an online platform.
• Remote work with a flexible schedule.
• Freelancer contract basis, with taxes and social contributions handled by the freelancer.

Work Environment Requirements:

• Quiet home workspace.
• USB headset (microphone and speakers).
• Computer or laptop with Windows 8 or above.
• Broadband internet connection.

Job Details:

• Type: Full-time, Part-time, Contract.
• Salary: 11.00€ per hour.
• Experience: 1 year in customer service preferred.
• Languages: Proficient Dutch (preferred), Fluent English (preferred).