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Dutch speaking Customer Service Representative

The Lemon Consulting

Barcelona

Híbrido

EUR 20.000 - 21.000

Jornada completa

Hace 16 días

Descripción de la vacante

A leading consulting firm in Barcelona seeks a Dutch speaking Customer Service Representative. Responsibilities include providing service to customers, ensuring KPIs are met, and maintaining product knowledge. Candidates should have at least 2 years in customer service, be fluent in Dutch and English, and be IT literate. This role offers a hybrid work model, competitive salary, and various benefits, including relocation support.

Servicios

Salary: €20,555.97 gross / year
Referral program with up to €2,000 bonus
Ongoing coaching for personal and professional development
Permanent contract with competitive benefits
Excellent work environment and social activities

Formación

  • Minimum 2 years of customer service experience, preferably in a similar industry.
  • IT literate with excellent communication skills.
  • Proactive with minimal supervision.

Responsabilidades

  • Providing frontline service to customers and routing their calls.
  • Ensuring KPIs are met and duties are performed in compliance with policies.
  • Developing knowledge of products and answering customer queries efficiently.

Conocimientos

Dutch (C2 level)
Fluent in English
Customer focus
Time management
Telephone etiquette

Herramientas

Salesforce
Descripción del empleo

Join to apply for the Dutch speaking Customer Service Representative role at The Lemon Consulting.

Responsibilities
  • Providing frontline service to customers and routing their calls to the appropriate department.
  • Answering customer queries in a friendly and efficient manner.
  • Ensuring KPIs are met.
  • Performing duties in compliance with policies and procedures.
  • Developing and maintaining knowledge of our products.
Requirements
  • C2 level of Dutch.
  • Fluent in English (spoken and written).
  • Minimum 2 years of customer service experience, preferably in a similar industry.
  • Excellent customer focus and ability to work under tight deadlines.
  • IT literate; Salesforce knowledge is a plus.
  • Excellent time management and telephone etiquette.
  • Strong written and verbal communication skills.
  • Proactive with minimal supervision.
Benefits
  • Full-time, Monday to Friday, 9:00 to 18:00.
  • Salary: €20,555.97 gross / year.
  • Hybrid work model in Barcelona.
  • Referral program with up to €2,000 bonus.
  • Relocation support.
  • One-week initial training.
  • Ongoing coaching for personal and professional development.
  • Employment with a leading contact center provider.
  • Excellent work environment and social activities.
  • International business casual setting.
  • Permanent contract and competitive benefits.
Additional details
  • Seniority level: Not Applicable
  • Employment type: Full-time
  • Job function: Other
  • Industry: Operations Consulting

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