Dutch speaking Customer Service and Technical Support Advisor with English

Teleperformance; Barcelona; Presencial; EUR 22.000 - 30.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Dutch-speaking Customer Service & Technical Support Advisor to join their dynamic team in Barcelona. This role is perfect for those who thrive in a fast-paced environment and are passionate about providing exceptional customer service. As an ambassador for the brand, you will engage with customers through presales and aftersales scenarios, ensuring their needs are met with empathy and professionalism. With opportunities for growth and a supportive work environment, this position offers a chance to develop your career while being part of a diverse and inclusive team.

Servicios

Referral program

Career development opportunities

Team-building activities

Dynamic international work environment

Formación

• C2 Level Dutch and advanced English required.
• Strong customer focus and problem-solving skills are essential.

Responsabilidades

• Provide comprehensive customer support across various brands.
• Assist with basic technical support and troubleshooting.

Conocimientos

Dutch (C2 Level)

English (Advanced)

Listening and understanding capacity

Empathy

Customer focus

Problem solving

Integrity and trust

Conflict management

Descripción del empleo

We are looking for a Dutch-speaking Customer Service & Technical Support Advisor with English.

Purpose of the role

We seek experts to become ambassadors of our brands and provide comprehensive support across all our brands in presales and aftersales scenarios, including physical stores and e-commerce. The role involves basic technical support for troubleshooting and back-office tasks.

Minimum requirements

1. C2 Level of Dutch
2. Advanced level of English
3. Listening and understanding capacity
4. Empathy (Understanding others)
5. Customer focus
6. Problem solving and technical learning
7. Integrity and trust
8. Conflict management

Desirable experience

• Digital (user level)/e-commerce user
• Cross-selling and up-selling
• Social media user
• Previous experience in store services attending consumers in these product categories is a plus

Additional details

• Work hours: 38.5 hours/week, rotating shifts from Monday to Friday, 08:00 to 18:00
• Referral program: Bring a Friend and receive a referral fee (up to €2,000 depending on the language/project)
• Career development: Individual career plans with opportunities for growth within the company; our team is expanding, and new opportunities are frequently available
• Work environment: Excellent atmosphere with team-building activities in a dynamic, international setting

Diversity, Equity & Inclusion

TP is a global family embracing various backgrounds and lifestyles. We promote diversity and do not discriminate based on gender identity, sexual orientation, race, religion, age, nationality, disability, pregnancy, veteran status, or other differences.