Dutch-Speaking Customer Lifecycle Manager - Málaga, Spain

TN Spain; Málaga; Presencial; EUR 26.000 - 35.000; Jornada completa

Descripción de la vacante

An innovative company seeks a Customer Lifecycle Manager to enhance customer satisfaction and retention. In this role, you'll oversee the entire customer journey, from onboarding to renewal, using data-driven strategies to optimize engagement. Collaborate with cross-functional teams to align messaging and build impactful lifecycle campaigns. This position offers a dynamic work environment, private health insurance, and a generous bonus structure, making it an exciting opportunity for driven individuals passionate about customer success.

Servicios

Private health insurance

Annual learning & development budget

Relocation assistance

Fun international team

Office with a view

Formación

• 1-2 years of experience in IT sales or customer management.
• Proven track record in sales account management.

Responsabilidades

• Develop and implement customer journey strategies.
• Monitor lifecycle campaigns and key metrics.

Conocimientos

IT sales experience

Customer management

Data analysis

Customer feedback analysis

Fluent Dutch

Strong English skills

Herramientas

Microsoft Office Suite

Dynamics 365

Salesforce

Descripción del empleo

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Client:

DailyStaffWorks Worldwide

Location:

Job Category:

Other

EU work permit required:

Yes

Job Views:

1

Posted:

07.05.2025

Expiry Date:

21.06.2025

Job Description:

As our Customer Lifecycle Manager, you'll own the end-to-end customer journey—from onboarding to renewal and everything in between. Your mission? Maximize customer satisfaction, engagement, and retention by crafting meaningful, data-driven lifecycle strategies.

What You’ll Be Doing:

• Develop and implement a seamless customer journey across onboarding, engagement, and retention phases.
• Use data and customer feedback to identify pain points and growth opportunities throughout the lifecycle.
• Partner with cross-functional teams (Product, Sales, Customer Success, and Marketing) to ensure alignment and consistent messaging.
• Build and monitor lifecycle campaigns and programs (e.g., email drips, in-app messaging, loyalty initiatives).
• Track and report on key lifecycle metrics—customer health scores, churn, NPS, etc.
• Constantly test, learn, and optimize lifecycle strategies to boost CLTV and minimize churn.

Requirements

Have 1-2 years’ experience in IT sales with a proven track record of success and/or sales account management or customer management experience.

Have experience using Microsoft Office Suite applications and Client Relationship Management systems such as Dynamics 365, Salesforce, etc.

Native or fluent Dutch speaker, with strong English skills.

Compensation & Benefits:

• Salary: 26,880 EUR + 4,000 EUR bonus
• Relocation: Up to 500 EUR flight + assistance in finding accommodation
• Working hours: Monday - Thursday 09:00-17:30, Friday 09:00-16:30
• Private health insurance
• Annual learning & development budget
• A fun, international team and an office with a view