Dutch Speaking Customer Experience Specialist Wanted in Sunny Valencia!

Dila Recruitment; Valencia; Presencial; EUR 24.000 - 30.000; Jornada completa

Descripción de la vacante

Join a vibrant customer experience team in Valencia as a Dutch Customer Experience Specialist. You will engage with customers through various channels, ensuring their satisfaction and addressing their needs. This role offers growth opportunities, an adventurous work environment, and a chance to make a real impact while enjoying life in sunny Spain.

Servicios

Free Spanish classes

Urban Sports Club discount

Daily breakfast & lunch provided

Awesome company activities and events

Opportunities for growth and internal mobility

Biweekly free Bootcamp

Formación

• Fluent in Dutch and English; other languages a plus.
• Experience in customer service or hospitality is beneficial.

Responsabilidades

• Guide customers through product and ordering journey.
• Proactively look for solutions and enhance customer satisfaction.

Conocimientos

Proactive

Customer-centric attitude

Strong communication skills

Educación

Bachelor's degree or equivalent thinking level

Herramientas

Adobe InDesign

Descripción del empleo

Ready for a once-in-a-lifetime adventure in Valencia?

Do you want to work in sunny Valencia and become part of our super dynamic team? Then our adventure is your adventure!

From our beautiful office in Valencia, we ensure our customers love us by delivering 9 WOW services. As our team continues to grow, we're looking for a Dutch Customer Experience Specialist who can support our customers and bring next-level service to life.

What will you do?

• Be the first point of contact for our customers via phone, email, and chat;
• Guide customers through the product and ordering journey with clarity and care;
• Proactively look for solutions and go the extra mile to WOW every customer;
• Practice our most important value: Think like a customer;
• Take ownership of your growth and contribute to our team's improvement.

Job requirements:

What are we looking for?

• Professional level in Dutch and English. Fluency in at least one of the following languages is a huge plus but not required: French, Spanish, Italian, German (both written and spoken);
• AI Mindset: Curious and proactive about using technology to streamline tasks and improve CX;
• Proactive & Ownership-driven: You don't wait to be told; you take initiative and challenge the status quo;
• Open to feedback: You seek it, apply it, and use it to raise the bar for yourself and the team;
• A passion for helping customers and a motivation to make a real impact;
• A Bachelor's degree or equivalent thinking level;
• Strong communication skills and a customer-centric attitude;
• Willingness to relocate or already be based in Valencia.
• Bonus: Experience in customer service, hospitality, or with tools like Adobe InDesign.

What's in it for you?

• Have the adventure of a lifetime in sunny Valencia;
• Work with 100 amazing colleagues from around the world;
• Join awesome company activities, events, and parties;
• Free Spanish classes;
• Urban Sports Club discount to keep you healthy;
• Delicious breakfast & lunch provided daily;
• Opportunity to grow through our Growth Program and internal mobility pathways;
• Biweekly free Bootcamp;
• Growth opportunities to trainer, QA, and team manager roles.

Are you ready?

2025 is the Year of Automation and Innovation.

We're not just building processes; we're reinventing them. We're looking for people who embrace technology, love solving problems, and are eager to grow with us. If you have a proactive mindset, enjoy working across languages and cultures, and want to help customers worldwide, you'll thrive here.

Bring your energy, curiosity, and ideas. Whether you're suggesting new automation flows, leading HITweek workshops, or supporting a customer with care, you'll have the chance to make a visible impact from day one.

Let's raise the bar together.

Key Skills

Employment Type: Full Time

Experience: years

Vacancy: 1