Dutch / Flemish Customer Service in Barcelona

Recruit4.work; Barcelona; Presencial; Jornada completa

Descripción de la vacante

An international recruitment agency is seeking a Customer Service Agent in Barcelona. In this role, you will assist clients with inquiries over the phone and via email, helping with customer data changes, contracts, and invoices. A good command of Dutch or Flemish and English is essential. The position offers paid training, Spanish lessons, and employee benefits in a dynamic work environment.

Servicios

Paid training

Free Spanish lessons

Meal cards

Transport cards

Private insurance

Free fruit and coffee

Growth opportunities

Formación

• Service and result-oriented mindset.
• Ability to work and problem-solve independently.
• Good listening and communication skills.

Responsabilidades

• Assist clients with inquiries via phone or email.
• Handle questions regarding customer data, contracts, and invoices.

Conocimientos

Service-oriented

Analytical thinking

Good communication skills

Empathy

Computer-savvy

Fluency in Dutch or Flemish and English

Descripción del empleo

Overview

Thinking about moving abroad? Take a look at Barcelona! Barcelona is a city where there is lots to do and experience. When moving there you will be able to visit a good number of museums, the Barcelona Cathedral and the Sagrada Familia. You can experience the culture and maybe even learn Catalan or Spanish. All of this is possible while working for one of the biggest companies in communication. Are you a social person and like helping others then this position is for you! We can offer you a position in an ambitious, energetic and people-driven company in which you are able to help customers with their questions.

Want to take the next step and start this new adventure? Take a look at this job position!

Your role

For one of the biggest Energy suppliers in Belgium, we are looking for a Customer Service Agent who speaks either Flemish or Dutch with English.

In this job, you will help private and commercial clients with questions or problems through phone or email. These questions relate, among other things, to changes to customer data, contracts and inquiries about invoices. Previous customer contact experience is not required but is appreciated. You must live in Barcelona or be willing to relocate in the short term.

Profile

• Are you the Inbound Contact Centre Agent we are looking for and do you have the following characteristics and / or qualities?
• You are service and result-oriented
• You are computer-savvy
• You can work and problem-solve independently with a good dose of analytical thinking
• You have the ability to empathize with your customer
• You are a good listener and have good communication skills
• You have a good command of Dutch or Flemish with the English language
• Hospitable, customer-friendly and helpful to the customer
• Flexibility and empathy are very important
• You are looking for a challenging long-term position

Our offer

• Paid training
• Free Spanish lessons (once a week)
• Unique, atmospheric, people-oriented call centre, with a good dose of fun
• Market-based basic salary with the possibility of a bonus
• Employee benefits such as meal cards, transport cards and private insurance
• Free fruit and coffee
• Growth opportunities

Location

Barcelona (Spain)