Dutch Customer Support

NordsAbroad; Barcelona; Presencial; EUR 22.000 - 26.000; Jornada completa

Descripción de la vacante

A leading company in the entertainment sector is seeking a Customer Service Agent in Barcelona. The ideal candidate will ensure unforgettable experiences for Dutch-speaking clients, assisting them with inquiries and bookings. This role requires excellent communication skills, a strong sense of hospitality, and adaptability to enhance customer satisfaction.

Formación

• Excellent command of the Dutch language, both written and spoken.
• Good level of English is welcome.
• Previous experience in a similar position is a valuable asset.

Responsabilidades

• Assist guests with inquiries and resolve issues related to bookings and services.
• Ensure high-quality customer service and collaborate with other departments.
• Address customer concerns effectively and assist with bookings.

Conocimientos

Communication

Customer Service

Adaptability

Listening

Computer Skills

Descripción del empleo

As a Customer Service Agent for our client, a major entertainment destination catering to the Dutch market, you will play a crucial role in ensuring our customers have an unforgettable experience.

Your responsibilities will include assisting guests with their inquiries, resolving issues, and delivering outstanding customer service.

You will respond to customer inquiries via telephone and email about bookings, activities, and general information regarding services for the Dutch market.

Provide advice and information on facilities and services. Address customer concerns and complaints effectively, aiming to find swift and satisfactory resolutions.

Collaborate with other departments to resolve customer issues promptly. Assist customers in booking accommodations, meals, and recreational activities, ensuring the accuracy of booking details and billing information.

Your Main Tasks

As an essential member of the customer service team, your responsibilities will include :

• Ensuring high-quality customer service.
• Utilizing excellent communication skills to provide professional and personalized service.

Conditions of the Offer

• 39 hours per week.
• Permanent contract.
• Salary : 22K gross + 2K bonus.
• Beautiful offices in the center of Barcelona,

Your Skills and Advantages

We expect you to have excellent command of the Dutch language, both written and spoken. A good level of English is also welcome.

Your ability to respond promptly, your dynamism, your sense of hospitality, and your computer skills are essential for success in this role.

You must also be a good listener with strong adaptability skills.

Your previous experience in a similar position will be a valuable asset to our team.

If you want to apply your skills as part of a team focused on customer service excellence, we strongly encourage you to apply.

Join us and be part of our ongoing commitment to customer satisfaction.

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