Dutch Customer Service Agent

Recruit4Work; Barcelona; Presencial; EUR 20.000 - 30.000; Jornada completa

Descripción de la vacante

An ambitious and energetic company in Barcelona is looking for a customer service representative to assist telecommunications clients. This role involves addressing customer inquiries through various channels, requiring excellent communication and problem-solving skills. The position offers a vibrant work environment with opportunities for personal growth and development. Enjoy paid training, free Spanish lessons, and various employee benefits while working in a unique and people-oriented call center. If you are passionate about helping others and seeking a long-term challenge, this opportunity is perfect for you!

Servicios

Paid Training

Free Spanish Lessons

Meal Card

Transport Card

Private Insurance

Free Fruit

Free Coffee

Growth Opportunities

Formación

• Service-oriented with strong analytical and problem-solving skills.
• Good command of Dutch/Flemish and English is essential.

Responsabilidades

• Assist telecommunications customers with inquiries via phone, email, and chat.
• Address both administrative and technical questions effectively.

Conocimientos

Customer Service Orientation

Analytical Thinking

Communication Skills

Problem-Solving

Empathy

Computer Savvy

Listening Skills

Flexibility

Descripción del empleo

Thinking about moving abroad? Take a look at Barcelona! Barcelona is a city where there is lots to do and experience. When moving there you will be able to visit a good number of museums, the Barcelona Cathedral and the Sagrada Familia. You can experience the culture and maybe even learn Catalan or Spanish. All of this is possible while working for one of the biggest companies in communication. Are you a social person and like helping others? Then this position is for you! We can offer you a position in an ambitious, energetic and people-driven company in which you are able to help customers with their questions.

Your role

The role entails assisting telecommunications customers who have inquiries about their services. This includes addressing both administrative and technical questions through various communication channels such as phone, email, and chat. It is important that you have an error-free and smooth writing style.

Profile

• You are service and result-oriented
• You are computer-savvy
• You can work and problem-solve independently with a good dose of analytical thinking
• You have the ability to empathize with your customer
• You are a good listener and have good communication skills
• You have a good command of the Dutch / Flemish with the English language
• Hospitable, customer-friendly and helpful to the customer
• Flexibility and empathy are very important
• You are looking for a challenging long-term position

Our offer

• Paid training
• Free Spanish lessons (once a week)
• Unique, atmospheric, people-oriented call centre, with a good dose of fun
• Market-based basic salary with the possibility of a bonus
• Employee benefits such as meal card, transport card and private insurance
• Free fruit and coffee
• Growth opportunities

Location

Barcelona (Spain)