Dutch Customer Experience Specialist in Valencia!

Financecolombia; Valencia; Presencial; EUR 24.000 - 36.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a passionate Customer Experience Specialist in vibrant Valencia. In this role, you will engage with customers, providing exceptional service through effective communication across multiple channels. Your empathy and problem-solving skills will be vital in ensuring customer satisfaction and retention. Join a diverse team and enjoy a supportive work environment that fosters career growth and offers attractive benefits, including flexible shifts and administrative support. This is your chance to elevate your career in customer experience and make a significant impact in a dynamic setting!

Servicios

Free breakfast/lunch

Sports classes

Spanish lessons

Friday drinks

Exciting team events

Career development support

Administrative support with Spanish matters

Formación

• Excellent Dutch and strong English skills required for effective customer communication.
• Empathetic and detail-oriented problem solver who excels in customer service.

Responsabilidades

• Engage with customers through various channels to provide exceptional support.
• Identify customer needs and enhance processes for better service delivery.

Conocimientos

Dutch (C2)

English (C1)

Problem-Solving

Empathy

Communication Skills

Attention to Detail

Descripción del empleo

Dutch Customer Experience Specialist in Valencia!

Join Our Team as a Customer Experience Specialist in Valencia!

About the job

Are you passionate about delivering exceptional customer service? Join our dynamic team in Valencia as a Customer Experience Specialist and help create memorable experiences for our customers!

What Youll Do:

1. Engage with Customers: Communicate effectively through phone, email, chat, and social media to provide top-notch support.
2. Personalize Interactions: Utilize your extraordinary communication skills - listening, empathy, and personalization - to make every customer feel valued.
3. Guide and Assist: Help customers with their inquiries, ensuring they receive the right solutions and leave with a smile.
4. Enhance Processes: Identify customer needs and escalate issues internally to improve our services and processes.
5. Drive Performance: Focus on key performance indicators like Customer Satisfaction, quality, and productivity to achieve outstanding results.
6. Boost Retention: Maintain high customer satisfaction and retention through impactful experiences.

Who Were Looking For:

1. Language Proficiency: Excellent Dutch (C2) skills with a strong command of English (C1 level).
2. Problem-Solver: A smart and enthusiastic individual who excels in customer service and has a keen eye for detail.
3. Empathetic Approach: Calm and understanding when dealing with challenging customer situations.
4. Curious and Creative: A love for investigation and using creative problem-solving skills to ensure satisfaction.
5. Target-Driven: Aiming to exceed expectations and achieve outstanding results.

What We Offer:

1. Attractive Remuneration: Competitive salary based on experience, skills, and performance.
2. Flexible Shifts: Work shifts between 9:00 AM and 11:00 PM, with opportunities for late-night shifts (2:00 PM - 11:00 PM).
3. On-Site Environment: Fully on-site role (no remote work available).
4. Diverse Team: Be part of a dynamic international team representing over 25 nationalities.
5. Employee Benefits: Enjoy a benefit program that includes free breakfast/lunch, sports classes, Spanish lessons, Friday drinks, and exciting team events.
6. Career Growth: Thrive in a high-performance culture that supports your career development within the organization.
7. Administrative Support: Receive assistance with Spanish administration matters.

Ready to elevate your career in customer experience? Apply now and become a key player in our exciting team in vibrant Valencia, Spain! Your journey to success starts here!