Doorman / Doorwoman - Four Seasons Hotel Madrid

Four Seasons; Madrid; Presencial; EUR 20.000 - 25.000; Jornada completa

Descripción de la vacante

A leading luxury hotel in Madrid is seeking a dedicated Door Attendant to enhance guest experiences. This pivotal role involves greeting guests, managing luggage, and providing local information, all while maintaining excellent service standards. Candidates must have strong interpersonal skills, previous experience, and be fluent in both English and Spanish.

Formación

• At least one year of experience as a Door Attendant.
• Fluency in English and Spanish.
• Valid driving license.

Responsabilidades

• Greet guests by name upon arrival and departure.
• Load and unload guest luggage.
• Assist with general inquiries about the hotel and local area.

Conocimientos

Interpersonal skills

Attention to detail

Problem-solving skills

Descripción del empleo

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, push ourselves to new heights, and treat each other as we wish to be treated. Our team members worldwide create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We believe the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing familiar faces, welcoming new ones, and treating everyone we meet with respect. Whether you work with us, stay with us, live with us, or discover with us, our purpose is to create impressions that last a lifetime. We believe life is richer when we connect with people and the world around us.

About the location:

Four Seasons Hotel Madrid is a historic landmark with modern energy. Located in the heart of the capital, within walking distance of key attractions, seven historic buildings have been transformed into a dynamic destination. Enjoy rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace. Four Seasons brings a new level of luxury and service to locals and guests alike.

The Role of Door Attendant:

We are looking for a Door Attendant to join our team. The Door Attendant is a key part of the Guest Services Team, responsible for ensuring our guests are well looked after from the moment they arrive. As the first and last impression of the hotel, this high-profile role carries significant responsibility.

The Door Attendant stations outside the hotel, greets each guest by name upon arrival and departure, loads and unloads guest luggage from vehicles, and assists with general inquiries about the hotel and local area. They also maintain a high level of cleanliness in the lobby and luggage storage area.

Our ideal Door Attendant:

Our ideal candidate should represent the brand through excellent grooming, a positive attitude, and a warm welcoming smile. Strong interpersonal skills, the ability to multitask, attention to detail, and problem-solving skills are essential. This position requires standing for 8 hours, including inclement weather, and the ability to lift and push weights. Candidates should have at least one year of experience as a Door Attendant and knowledge of the local area. A valid driving license is required. Legal right to work in Spain and fluency in English and Spanish are mandatory.