Domain Architect Sales and Services

Liebherr Group; Madrid; Híbrido; EUR 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Meal vouchers

Life and accident insurance

Private health insurance (optional)

Flexible remuneration

Hybrid working model

International environment

Descripción de la vacante

Liebherr Group, a global engineering leader, seeks a Domain Architect Sales & Customer Services to shape business capabilities across MSCs in its Madrid IT Shared Service Centre. The role blends architecture governance with stakeholder collaboration to drive IT demand alignment with enterprise standards.

You will work with EAM, Solution Architects, and delivery teams, promote standardized processes, and travel up to 20% internationally as required.

Formación

• Bachelor’s or Master’s degree in Business Administration, Information Technology, Engineering, or a related field.
• 5 years of experience in business architecture, enterprise architecture, business consulting, or related roles in complex international environments.
• Strong understanding of business processes within Sales, Customer Services, CRM, Field Services, or related domains.
• Experience translating business needs into architectural recommendations, target capabilities, and transformation roadmaps.
• Ability to work across business and IT organizations, balancing strategic objectives, operational needs, and enterprise architecture standards.
• Willingness to travel internationally (up to 20%).
• Fluent in English; additional languages (German or Spanish) are an advantage.

Responsabilidades

• Act as the Domain architect for Sales & Customer Services, supporting the evolution of IT-enabled business capabilities across Liebherr’s MSCs.
• Analyze business needs and initiatives providing architectural guidance and recommendations aligned with enterprise standards and target architecture, and business priorities.
• Collaborate with business stakeholders to understand strategic objectives, pain points, and transformation priorities within the Sales and Customer Services domain.
• Support the evaluation of solution options and business requirements from an architectural and business capability perspective.
• Ensure alignment between business demand, enterprise architecture principles, and existing application and process landscapes.
• Work closely with EAM, Solution Architects, and delivery teams to ensure consistency across initiatives and domains.
• Contribute to the definition and evolution of business capability maps, domain roadmaps, and enterprise architecture documentation, leveraging LeanIX.
• Facilitate workshops and discussions with business and IT stakeholders to support prioritization and alignment of initiatives.
• Promote standardization, simplification, and harmonization across Sales & Customer Services processes and solutions.

Conocimientos

Business architecture

Enterprise architecture

Stakeholder management

LeanIX

Communication skills

Architectural governance

Educación

Bachelor’s or Master’s degree in Business Administration, Information Technology, Engineering, or related field

Herramientas

LeanIX

Descripción del empleo

Join Liebherr, a global leader in engineering and manufacturing, as we continue to strengthen our Enterprise Architecture Management (EAM) capabilities within our IT Shared Service Centre in Madrid. We are looking for a motivated Domain Architect Sales & Customer Services (m/f/d) to support the evolution and governance of business capabilities and IT demand across Liebherr’s Mixed Sales and Service Companies (MSCs). You will support business stakeholders by evaluating solution options, and ensuring alignment with enterprise architecture principles and target capabilities, and strategic business objectives. This is an exciting opportunity to shape the future business architecture of Liebherr’s global Sales and Service organizations in a highly international environment. The working location for this position will be in Madrid city, where we operate a hybrid model, requiring at least 40% of the working time on-site.

Creating passion: your responsibilities

• Act as the Domain architect for Sales & Customer Services, supporting the evolution of IT-enabled business capabilities across Liebherr’s Mixed Sales and Service Companies (MSCs).
• Analyze business needs and initiatives providing architectural guidance and recommendations aligned with enterprise standards and target architecture, and business priorities.
• Collaborate with business stakeholders to understand strategic objectives, pain points, and transformation priorities within the Sales and Customer Services domain.
• Support the evaluation of solution options and business requirements from an architectural and business capability perspective.
• Ensure alignment between business demand, enterprise architecture principles, and existing application and process landscapes.
• Work closely with Enterprise Architecture Management (EAM), Solution Architects, and delivery teams to ensure consistency across initiatives and domains.
• Contribute to the definition and evolution of business capability maps, domain roadmaps, and enterprise architecture documentation, leveraging tools such as LeanIX.
• Facilitate workshops and discussions with business and IT stakeholders to support prioritization and alignment of initiatives.
• Promote standardization, simplification, and harmonization across Sales & Customer Services processes and solutions.

Contributing your strengths: your qualifications

• Bachelor’s or Master’s degree in Business Administration, Information Technology, Engineering, or a related field.
• 5 years of experience in business architecture, enterprise architecture, business consulting, or related roles in complex international environments.
• Strong understanding of business processes within Sales, Customer Services, CRM, Field Services, or related domains.
• Experience translating business needs into architectural recommendations, target capabilities, and transformation roadmaps.
• Ability to work across business and IT organizations, balancing strategic objectives, operational needs, and enterprise architecture standards.
• Experience working in transformation programs or multinational environments with complex application landscapes.
• Familiarity with Enterprise Architecture Management (EAM) practices and tools such as LeanIX, including business capability mapping, application portfolio management, and architecture governance.
• Excellent communication, facilitation, and stakeholder management skills, including interaction with senior business and IT leaders.
• Fluent in English (written and spoken); additional languages (e.g., German or Spanish) are an advantage.
• Willingness to travel internationally (up to 20%) as required by project work.

Our commitment to you: your benefits

• Competitive compensation and benefits package that recognizes your expertise
• Flexible and hybrid working model
• Creative freedom and responsibility to shape processes and solutions in our global transformation
• Continuous learning and development with tailored training and certification opportunities
• Meal vouchers
• Life and accident insurance
• Option to include a premium private health insurance package as part of the flexible remuneration
• A safe, stable and international workplace within a trusted family business that invests in people

One Passion. Many Opportunities.

The Company

Liebherr is a family-run technology company that is not only one of the largest construction machinery manufacturers in the world, but also offers high-quality, user-oriented products and services in many other areas. The Group employs nearly 50,000 people in more than 140 companies on all continents.

Location

Liebherr IT Shared Service Centre Ibérica, S.L.
Parque Norte. Alamo building Serrano Galvache, 56
28033 Madrid
Spain (ES)

Contact

Marija Kostadinovic
[e-mail]

If you have any questions, please contact Marija Kostadinovic.