Disaster Relief Call Center Representative

MCI; Das; A distancia; EUR 10.000 - 30.000; A tiempo parcial

Descripción de la vacante

MCI is seeking part-time hurricane disaster relief agents in a remote capacity. Ideal candidates will possess strong communication skills and a high school diploma to assist with customer service inquiries during disaster operations, ensuring effective resolution of client needs while demonstrating empathy and responsiveness.

Servicios

HMO, medical and dental coverage

Competitive pay based on experience

Allowances and bonuses

Opportunities for growth

Company events and employee rewards

Formación

• Must be 18+ years old.
• Excellent communication skills and ability to multi-task.
• Reliable with good attendance and punctuality.

Responsabilidades

• Assist customers with service inquiries.
• Utilize service techniques and systems to enhance customer experience.
• Troubleshoot and resolve customer issues effectively.

Conocimientos

Excellent communication skills

Strong conflict resolution

Problem-solving skills

Customer service oriented

Ability to multi-task

Educación

High school diploma or equivalent

Herramientas

Microsoft Office

Windows OS

Descripción del empleo

Remote Work-at-Home | Philippines

JOB TYPE

Part-Time

PAY TYPES

Hourly

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs. Candidates will be contacted via email and text on an as-needed basis. Hours of operation are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM. To be considered, complete a full application on our careers page, including screening questions and a brief pre-employment test.

Position Responsibilities

What does a hurricane disaster relief agent do? We improve customer experience by providing exceptional solutions to simple requests, applying the latest customer service techniques and learning our account management systems during a challenging time.

Key Responsibilities

• Assist customers with service inquiries
• Learn common requests and solutions
• Enhance the customer experience
• Utilize our service techniques and systems
• Escalate customer dissatisfaction appropriately

Candidates should be confident, engaged, team-oriented, and positive. Bringing enthusiasm to work daily is essential.

Candidate Qualifications

We encourage positive, driven, and confident applicants to apply. Ideal candidates are motivated, energetic, and dedicated.

Qualifications

• Must be 18+ years old
• High school diploma or equivalent
• Excellent communication skills
• Typing speed of 20+ WPM
• Basic knowledge of Microsoft Office and Windows OS
• Reliable with good attendance and punctuality
• Ability to troubleshoot and resolve customer issues
• Strong conflict resolution and problem-solving skills
• Customer service oriented (empathetic, responsive, patient)
• Ability to multi-task and self-manage
• Team-oriented with a focus on customer needs
• Capable of thriving in a fast-paced, changing environment
• Strong interpersonal skills

Conditions of Employment

Must be authorized to work in the respective country. Willingness to undergo background/security checks and drug screening is required. Job offers depend on these results.

Compensation and Benefits

We offer competitive pay based on experience, with benefits including HMO, medical and dental coverage, allowances, bonuses, and opportunities for growth. Additional perks include training, company events, and employee rewards.

Physical Requirements

Primarily sedentary work involving computer and phone use, with occasional movement around the office and lifting up to 40 pounds.

Reasonable Accommodation & Diversity

We provide reasonable accommodations for disabilities and promote a diverse, inclusive work environment free from discrimination and harassment.

About MCI

MCI is a global provider of customer experience and digital solutions, recognized for rapid growth and industry leadership. We employ over 10,000 professionals across various locations and serve numerous clients with a broad range of tech-enabled services.

Disclaimer

This description provides a general overview. Duties and responsibilities may change, and employment is at-will. The employer reserves the right to revise this description at any time.