Service Director

GEA Group; Úbeda; Presencial; EUR 60.000 - 100.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Director for Separators Service in the Olive Oil sector. This pivotal role involves steering service activities across Iberia, promoting service business improvements, and leading a dedicated team. With a focus on innovative practices and collaboration, you'll drive best practices and enhance customer satisfaction. This role offers a unique opportunity to impact the service landscape in a company renowned for its commitment to sustainable solutions. Join a collaborative environment that values work-life balance and offers career development opportunities at both national and international levels.

Servicios

Flexible remuneration package

Work-life balance hybrid model

22 vacation days per year

Collaborative team environment

Internal training opportunities

Formación

• 5+ years leadership experience in service-related positions.
• Master’s degree in Business Administration or Engineering required.

Responsabilidades

• Steer and coordinate Separation Service activities for Olive Oil application.
• Lead, develop and manage the human resources of the Service team.

Conocimientos

Leadership

Service Management

Analytical Skills

Problem-Solving

Networking

Communication

Innovative Thinking

Educación

Master’s degree in Business Administration

Master’s degree in Engineering

Herramientas

Service Process Organization Methods

Descripción del empleo

Responsibilities / Tasks

GEA is one of the largest technology suppliers for food processing and a wide range of other industries. The global group specializes in machinery, plants, as well as process technology and components. GEA provides sustainable solutions for sophisticated production processes in diverse end-user markets and offers a comprehensive service portfolio.

For our Division of Separation & Flow Technologies (Olive Oil Excellence Center) we are looking for a Director Separators Service Olive Oil. Separation & Flow Technologies encompass process engineering components and machines, including separators, decanters, homogenizers, valves and pumps. These technologies are at the heart of many production processes. The Olive Oil Excellence Center located in Úbeda, Spain, is the only GEA Group Center worldwide focused on the Application of Olive Oil using GEA's mechanical separation technology.

Main responsibilities:

• Steer and coordinate Separation Service activities for Olive Oil application in the geographical scope of Iberia.
• Promote and implement initiatives to develop and improve the service business.
• Set, together with Director Separators Service – Iberia & SFT Division Representative and Country Service Representative, align, monitor and become accountable of Service P&L, targets, processes, standards, methods and tools.
• Coordinate with Head of Sales to steer sales in the geographical scope of Iberia.
• Lead, develop and manage the human resources of the Service team.
• Actively monitor market and competition trends, drive best practice sharing and Services excellence e.g., cross-selling, incl. implementing state-of-the-art service processes and methods.
• Foster collaboration with all other departments in the company in and out of the SFT division.
• Act as liaison between customers, production and sales departments related to specific customer orders.
• Foster exchange of best practices, continuous improvement and innovation to increase employee and customer satisfaction in SFT division and across all others.

Your Profile / Qualifications:

• Master’s degree in Business Administration or Engineering.
• At least 5 years leadership experience in one or more service related positions.
• Work experience within management of a service organization.
• Deep practical know-how of state-of-the-art service process organization methods and tools.
• Knowledge of theory and principles in service management.
• Built up service strategies, implemented them and by that improved overall profitability.
• English (proficient).
• Good leadership skills.
• Ability to network and build relationships.
• Deep understanding of business.
• Strong communicator, good net-worker.
• Strongly innovative thinking and change competences.
• Very good analytical capabilities, problem-solving skills.
• Takes ownership of the work, successes and mistakes.
• Open-minded and solution oriented, strong problem solving skills.

We offer:

• A flexible remuneration package.
• Work-life balance hybrid working model as a combination of home-office and working in the office.
• 22 vacation days per year.
• Great work environment as part of a collaborative team.
• Internal training and career development opportunities at national and international level.

Did we spark your interest?
Then please click apply above to access our guided application process.