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Director of Spa & Wellness

Mandarin Oriental Hotel Group Limited

Burgos

Presencial

EUR 40.000 - 70.000

Jornada completa

Hace 2 días
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Descripción de la vacante

Mandarin Oriental Punta Negra is seeking a Director of Spa & Wellness to lead operations at their luxury Mallorca resort. This role involves managing the spa and fitness teams, driving revenue, and creating a fulfilling experience for guests. Applicants should have management experience in luxury settings and a strong background in wellness programs.

Servicios

Learning & Development opportunities
Travel discounts through MOstay programme
Health & Colleague Wellness programmes
Retirement plans tailored to service length and role

Formación

  • Management experience in luxury hotels or resorts is essential.
  • Background in wellness program development and revenue generation required.
  • Proficiency in both Spanish and English.

Responsabilidades

  • Oversee daily operations of the spa, fitness, and retail facilities.
  • Lead and manage the spa and fitness teams to ensure guest satisfaction.
  • Drive revenue and manage budgets while maintaining high service standards.

Conocimientos

Effective communication
Organizational skills
Management skills

Educación

Relevant certifications in spa and wellness management

Herramientas

Microsoft Office

Descripción del empleo

Mandarin Oriental Punta Negra, Mallorca is looking for a Director of Spa & Wellness to join our Spa team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences located in prime destinations around the world, with a strong development pipeline. Recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage while representing the very cutting-edge of luxury experiences.

Set against the stunning backdrop of Puerto Portals, Mandarin Oriental Punta Negra pulses with the vibrant spirit of Mallorca. Here, subtle and emotional luxury seamlessly blend with the island’s natural beauty and energy, offering a place where inspiration flows effortlessly. Celebrate the essence of Mallorca through bespoke experiences, dynamic culinary journeys, and rejuvenating wellness — each designed to immerse you in the island’s vibrant atmosphere and extraordinary offerings.

About the job

Based at Mandarin Oriental Punta Negra, Mallorca, as the Director of Spa & Wellness, you will oversee the daily operations of the spa, fitness, and retail facilities. You will lead and manage the spa and fitness teams, ensuring top-notch service, operational efficiency, and guest satisfaction. Your responsibilities include driving revenue, managing budgets, maintaining high-quality wellness programs, and ensuring the upkeep of all facilities. You will also work closely with other departments to enhance the guest experience and create a positive work environment for staff.

As Director of Spa & Wellness, you will be responsible for the following duties:

  • Setting policies and objectives within the spa
  • Handling reservations when necessary
  • Addressing guest dissatisfaction
  • Motivating retail sales and ensuring accurate recording of all sales
  • Supervising safety, cleanliness, and hygiene standards of the spa
  • Ensuring compliance with health and safety policies
  • Maintaining high standards to achieve a 5-star or 5-diamond rating
  • Reviewing treatments and SOPs to ensure high standards of service and attention to detail
  • Introducing new treatments and training staff accordingly
  • Supporting company philosophy and culture through daily service excellence
  • Monitoring safety, security, and HACCP standards
  • Overseeing grooming and appearance standards
  • Conducting annual appraisals and providing feedback using the Mandarin Oriental Performance and Development System
  • Overseeing recruitment, training, development, and discipline of spa colleagues
  • Setting goals for staff, including budget and retail targets

As Director of Spa & Wellness, we expect from you:

Experience and education

  • Management experience in luxury hotels or resorts
  • Background in wellness program development, retail management, and revenue generation
  • Relevant certifications or training in spa and wellness management is a plus

Technical Skills

  • Knowledge of spa industry applications and holistic wellness concepts
  • Understanding of treatments, products, and safety policies
  • Effective communication in Spanish and English
  • Strong organizational and management skills
  • Proficiency in Microsoft Office
  • Willingness to work flexible hours and learn about diverse treatments

Our commitment to you

  • Learning & Development opportunities
  • MOstay programme for travel discounts
  • Health & Colleague Wellness programmes
  • Retirement plans tailored to service length and role
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