Director of Luxury Retail Experience & Growth

Approach People Recruitment; Madrid; On-site; EUR 90,000 - 150,000; Full time

Job summary

Approach People Recruitment in Madrid is partnering with a prestigious luxury brand to appoint a Retail Director who will shape and execute the retail strategy across flagship stores. You will ensure the brand vision is consistently delivered in-store, elevate customer service experiences, and drive sustainable sales performance.

Reporting to senior leadership, you will recruit, develop and lead high performing teams, oversee visual merchandising and inventory controls, manage budgets, and

Qualifications

• Extensive experience in luxury retail management and proven leadership of high-performing teams.
• Strong leadership, communication, and interpersonal skills with deep luxury brand understanding.
• Exceptional organizational and time-management abilities with attention to detail.
• Proficiency in retail management software and data-driven decision making.

Responsibilities

• Develop and implement retail strategies to align with brand vision and business goals.
• Achieve sales targets through effective store operations and profitability management.
• Maintain exceptional customer service and luxury brand standards.
• Recruit, train and develop retail teams to sustain service excellence.
• Oversee visual merchandising and inventory control to ensure an attractive shopping environment.
• Manage budgets, scheduling, payroll, and logistics.
• Conduct market research and collaborate with marketing to boost brand visibility.
• Provide regular performance reports to senior leadership.

Skills

Luxury retail management

Leadership

Sales growth

Customer service

Data analytics

Education

Bachelor's degree in Business/Retail Management

Tools

Retail management software

Job description

Approach People Recruitment in Madrid is partnering with a prestigious luxury brand to appoint a Retail Director who will shape and execute the retail strategy across flagship stores. You will ensure the brand vision is consistently delivered in-store, elevate customer service experiences, and drive sustainable sales performance.

Reporting to senior leadership, you will recruit, develop and lead high performing teams, oversee visual merchandising and inventory controls, manage budgets, and