Director of Business Operations

beBeeOperations; Madrid; Presencial; EUR 50.000 - 100.000; Jornada completa

Descripción de la vacante

A leading company is seeking an Operations Director who will be responsible for overseeing airport dining and lounge businesses. The role involves leading teams, ensuring operational efficiencies, and driving performance improvement through technology and strategic planning. Ideal candidates will have extensive experience in the F&B industry.

Formación

• Minimum 5 years' experience in senior management in airport dining, F&B, airline, or hospitality.
• Proven track record in leading teams and operational management.

Responsabilidades

• Lead and manage airport dining and lounge businesses.
• Drive the overall business using technology to improve efficiency.
• Create a high-performance culture by setting business and individual objectives.

Conocimientos

Leadership

Communication

Crisis Management

Operational Efficiency

Descripción del empleo

The Operations Director will be responsible for leading and managing airport dining and lounge businesses, ensuring they operate efficiently and effectively. This includes overseeing food and beverage, culinary, facilities management, concepts, and food safety.

The successful candidate will have a proven track record in senior management within the airport dining, F&B, airline, or hospitality industry, with a minimum of 5 years' experience in a similar role.

Key Responsibilities :

• Create a high-performance culture by setting business and individual objectives, understanding them, and cascading them appropriately.
• Establish an excellent internal communication system through regular and transparent communication as well as cross-functional collaboration to maximize synergies.
• Lead, inspire, develop, and engage a talented workforce that supports the strategic and future needs of the business and drives for efficiencies and improves effectiveness.
• Collaborate with country and executive leadership to define the organization's long-term mission and goals, identifying ways to support this mission through talent management.
• Identify and execute key performance indicators for the organization on commercial, operations, finance, human resource, etc., to ensure relevant KPIs are executed and reviewed on a quarterly basis.
• Understand operational departments (Guest Services, Facilities Management, Housekeeping, Culinary, Food & Beverage, Customer Engagement, Quality Assurance, etc.).
• Ensure corporate policies and procedures are being utilized and recommend improvements.
• Drive the overall business using technology to improve efficiency and achieve maximum operational efficiencies including but not limited to automation and optimization.
• Lead the Country in the event of a Crisis.
• Actively participate in addressing internal and external audit findings by working with relevant stakeholders and taking necessary corrective action promptly.
• Support the Country leadership team to define specific strategic plans and actions that will be undertaken to drive and increase revenue, Ebitda, productivity, market share, staff development, technology, and attach them to measurable KPIs.
• Conduct regular and ongoing review of the performance indexes on business results, customer satisfaction; colleagues' satisfaction; establish and lead the actions required.
• Conceptualize and implement new F&B concepts with the full involvement of HQ and relevant stakeholders. Support brand standards and Food Safety standards.
• Support the Openings team as per the operations element of the business and opening process.
• Full understanding of the Crisis Management Manual and Business Continuity Plan. Ability to train colleagues on these policies apart from conducting drills.
• Liaise with Country, and Commercial Leadership to develop and execute commercial strategies in each location.
• Support the country finance teams with clear guidelines, responsibilities, and ways of working that benefit the Corporate, Shared Services, and Country-Level Finance team.
• Reviews, monitors, and analyses financial performance in collaboration with the Country Finance against established goals and benchmarks by managing relevant revenue workstreams including driving cost efficiency and savings without impacting customer or brand experience.
• Propose relevant new concepts and designs to various stakeholders for review and consideration with the objective to expand and grow the business through quality product differentiation.