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Rover.com is seeking an ambitious Operations & Customer Care Executive to drive the growth of its luxury travel services in Spain. This unique opportunity requires managing operations while ensuring exceptional client experiences. The ideal candidate excels in a fast-paced environment, offers strong interpersonal skills, and has significant experience in luxury travel, hospitality, or event planning.
Position Job Title : Operations & Customer Care Executive, Spain
Start Date : As soon as possible
Type of Contract : Full-Time
Base Salary per Annum : depending on experience
Bonus : up to 15% of Gross Salary
Working place : Working from home (Spanish based, Barcelona or Madrid)
Working days : Monday to Friday
In high season (June to September) it might be required occasionally to assist with urgent matters on weekends.
We are excited to announce the opening of a new position in the N2S Spain & Balearic Islands team, a unique opportunity for an ambitious individual to join as our first employee. This person will play a central part in driving our mission to redefine luxury travel and set the tone for our company’s journey. Working closely with the Director of Spain, you will drive the growth of the business by managing operations, logistics, and back-office processes, while ensuring the seamless execution of bespoke travel experiences and events. You will build strong relationships with our exclusive network of partners and suppliers, ensuring every detail reflects our high standards of excellence. The ideal candidate thrives in a fast-paced environment, excels at multitasking, has a keen eye for detail, and is passionate about delivering exceptional client experiences.
I) Customer Care and Travel Quality Management (April to October)
II) Admin, Account Management, and Product Development (November to March)
III) Travel Design Assistance
Requirements :
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