Director Facilities Services

Hewlett Packard Enterprise; Valencia; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading company in customer experience management is seeking an English Speaking Risk Specialist in Barcelona. This role involves verifying merchant applications, assessing risks, and ensuring compliance with guidelines. Ideal candidates will have strong analytical skills and a keen attention to detail, helping safeguard users in the payment ecosystem.

Formación

• Experience in risk assessment or related field preferred.
• Strong analytical skills with attention to detail.
• Ability to interpret complex information.

Responsabilidades

• Verify merchant details submitted with applications.
• Conduct identity validation of merchants.
• Perform checks in internal and external databases.

Conocimientos

Attention to detail

Analytical thinking

Risk assessment

Descripción del empleo

English Speaking Risk Specialist in Barcelona

Be among the first 25 applicants! Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing.

Our company employs around 420,000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies. At Teleperformance, we do business with people, for people.

We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.

Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer), is looking for a group of highly-skilled professionals.

Purpose of the Role

As the foundation of the Risk Team, risk specialists help protect our users and their customers from a wide range of risks that come with navigating the world of payments.

On a given day, each Specialist reviews businesses who either wish to use or are currently using the platform. While doing so, the reviewer verifies and validates information provided by the merchant. A standard check will compare specific details from the account application against supporting documentation such as a website, document scans, or internal / external databases. The reviewer will be evaluating merchants for potential risks they may present, which can take the form of supportability, KYC, credit, or fraud. They will make decisions on a daily basis that have wide-ranging impacts on financial losses, user experience, or financial partner obligations.

Responsibilities :

• Verify all required details have been submitted with the application for processing.
• Examine and validate the identity of the merchant to ensure the information submitted is valid.
• Perform checks in internal and external databases to verify information provided and confirm supportability of the merchant.
• Identify and document inaccuracies which raise red flags that require intervention and follow up with the merchant.
• Investigate and compare the items sold on the merchant's website to information provided on the product description, merchant industry, and charges.
• Reference an internal supportability list and judge whether the merchant is in compliance with our clients' guidelines.

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