Director, Energy & Utilities Cloud — Agentforce Adoption & Implementation

Salesforce; Madrid; Presencial; EUR 90.000 - 120.000; Jornada completa

Descripción de la vacante

Salesforce is on the lookout for a Director, E&U Cloud Agentforce Adoption & Implementation to lead strategies aimed at customer success through innovative AI solutions. This role requires over 10 years of experience in enterprise software, especially within Salesforce Industries.

The successful candidate will guide customers through Agentforce implementation, ensuring that they realize its full potential. Join Salesforce for a chance to be at the forefront of AI transformation in the Energy & Utilities sector while advancing your career!

Formación

• 10+ years in enterprise software with experience in E&U Cloud.
• Hands-on implementation experience from Professional Services.
• Proven track record of designing automation solutions.

Responsabilidades

• Define and lead the Agentforce adoption strategy for E&U Cloud customers.
• Serve as the primary technical authority on E&U Cloud implementations.
• Engage customers to understand adoption challenges and drive successful outcomes.

Conocimientos

Experience in Salesforce Industries (Vlocity / E&U Cloud)

Hands-on implementation experience

Ability to articulate Agentforce value propositions

Lead executive-level customer conversations

Herramientas

OmniStudio

REST/SOAP APIs

JSON/XML

Descripción del empleo

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Salesforce Experience Services is seeking a Director, E&U Cloud Agentforce Adoption & Implementation who combines deep hands‑on implementation expertise with the ability to guide customers through the transformative potential of Agentforce within Salesforce Energy & Utilities Cloud on Core.

Key Responsibilities

Agentforce Adoption for E&U Cloud (Primary Focus)

• Define and lead the Agentforce adoption strategy for E&U Cloud customers — from initial use case identification through deployment and value realisation
• Design and demonstrate Agentforce solutions tailored to utility business contexts: customer service automation, field workforce enablement, outage response, billing enquiries, and energy advisory
• Build and maintain a library of Agentforce reference implementations, demos, and playbooks specific to the E&U industry
• Lead executive and technical workshops with customers to identify where autonomous agents create the highest business value
• Partner with Product Management and Engineering to feed real‑world E&U adoption insights back into the Agentforce for E&U roadmap
• Develop enablement assets to help customers, partners, and internal teams build and deploy agents on E&U Cloud on Core
• Act as the go‑to expert for Agentforce in E&U across Sales, Solutions Engineering, and Professional Services

E&U Cloud on Core — Implementation Excellence

• Serve as the primary technical authority on E&U Cloud on Core implementations — guiding customers from solution design through go‑live
• Bring best practices from Professional Services or Solutions Engineering to help customers accelerate adoption and maximise platform value
• Develop and champion implementation playbooks and delivery accelerators for core E&U scenarios (billing, field service, customer engagement, EPC/CPQ)
• Act as a trusted advisor to customer IT, architecture, and business teams — translating complex platform capabilities into actionable implementation roadmaps
• Engage directly with GTM, Solutions Engineering, and Professional Services to support pre‑sales and post‑sales customer journeys

Headless API & Modern Architecture

• Help customers understand what Headless API architectures mean for them in practice — how decoupled front‑ends deliver omni‑channel flexibility, faster time‑to‑market, and cleaner integrations
• Guide customers in designing and adopting headless patterns on E&U Cloud on Core
• Bridge the gap between technical API capabilities and tangible business outcomes for both technical and executive audiences
• Collaborate with engineering and product teams to ensure headless capabilities meet real‑world utility implementation needs

Customer & Partner Engagement

• Serve as the product and implementation expert in customer‑facing conversations at Director level
• Engage customers, partners, ISVs, SEs, and Professional Services teams to understand adoption challenges and drive successful outcomes
• Represent Salesforce at industry events, executive briefings, and partner forums as an E&U Cloud and Agentforce thought leader

Essential Skills

• 10+ years in enterprise software, with deep experience in Salesforce Industries (Vlocity / E&U Cloud)
• Demonstrated hands‑on implementation experience — ideally from Professional Services or Solutions Engineering with strong E&U vertical depth
• Proven track record designing, building, or deploying AI agent or automation solutions within enterprise or industry cloud contextsStrong understanding of E&U Cloud on Core data models, OmniStudio (OmniScripts, FlexCards, DataRaptors), and business process libraries
• Ability to articulate Agentforce and Headless API value propositions clearly to both technical and non-technical audiences
• Proven ability to lead executive‑level customer conversations on complex technical topics with clarity and credibility
• Self‑directed, with the ability to manage multiple workstreams, align stakeholders, and drive outcomes

Preferred Skills

• Deep knowledge of the Energy & Utilities industry — utility operations, retail energy, and adjacent technology ecosystems
• Hands‑on Agentforce configuration and deployment experience
• Salesforce certifications (Administrator, Developer, Industries CPQ Specialist, or equivalent)
• Prior experience at a global systems integrator (e.g., Accenture, IBM, PwC, Wipro) in the utility or energy vertical
• Experience with SAP Utilities, Oracle Utilities, or similar platforms
• Knowledge of REST/SOAP APIs, JSON/XML, and modern integration and headless architecture patterns
• Familiarity with enterprise architecture design and technical solution definition

Benefits

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.