Director, AI-Driven Service Platforms & Automation

Ingram Micro European Services; Barcelona; On-site; EUR 150,000 - 190,000; Full time

Job summary

Ingram Micro European Services in Barcelona is seeking a Director of Business Systems to own the platform lifecycle for Zendesk, Gainsight, Formscape, and AI automation. This leader will shape the strategy, partner with Support, Sales and Operations, and drive measurable improvements in KPIs while modernizing legacy systems.

You will lead a multidisciplinary team, manage vendor relationships and budgets, ensuring secure, scalable solutions aligned with business outcomes.

Qualifications

• 10+ years leading enterprise business systems across delivery, support, and modernization.
• Proven experience scaling AI-enabled solutions in service, support, or operations.
• Strong executive communication, stakeholder management, and vendor leadership skills.

Responsibilities

• Own the full lifecycle of platforms (Zendesk, Gainsight, Formscape) and custom apps.
• Define AI enablement strategy aligned to outcomes and scalability.
• Lead modernization and automation across the portfolio.
• Ensure platform reliability, security, and governance.
• Partner with business leaders to translate strategy into measurable KPIs.
• Manage vendor relationships and platform investments.
• Build and lead a high-performing cross-functional team.

Skills

Executive communication

Vendor leadership

Stakeholder management

Leadership

Tools

Zendesk

Gainsight

Formscape

Job description

Ingram Micro European Services in Barcelona is seeking a Director of Business Systems to own the platform lifecycle for Zendesk, Gainsight, Formscape, and AI automation. This leader will shape the strategy, partner with Support, Sales and Operations, and drive measurable improvements in KPIs while modernizing legacy systems.

You will lead a multidisciplinary team, manage vendor relationships and budgets, ensuring secure, scalable solutions aligned with business outcomes.