Direct Channel Specialist - Canary Island

Roiback; Almería; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading online marketing agency seeks a DCS to manage client relationships and optimize sales through effective online marketing strategies. The ideal candidate will be analytical, commercial, and proactive, with a deep understanding of online marketing tools and trends. Join a diverse team committed to driving innovation and success for our clients in a dynamic industry.

Formación

• Analytical and rigorous with careful analysis of KPIs.
• Knowledge of the client's product/hotel.
• Flexible in organizing daily tasks and prioritizing profitable actions.

Responsabilidades

• Manage the accounts of assigned clients.
• Help define sales and service targets.
• Monitor ongoing performance to ensure targets are met.
• Identify opportunities for account optimization.
• Advise on online marketing trends.

Conocimientos

Analytical thinking

Client management

Knowledge of online marketing

Commercial mindset

Descripción del empleo

MISSION

What is the task of a DCS?

A DCS is the main point of contact between the client and ROIBACK. Their primary task is to increase sales for each client in their portfolio by optimizing online marketing channels and advising on new trends in online marketing, competitiveness, and profitability. Providing high-quality service is crucial, including managing issues promptly and accurately according to the service agreement with ROIBACK.

POSITION

What are the functions of a DCS?

• Manage the accounts of assigned clients.
• Help define sales and service targets.
• Monitor ongoing performance to ensure targets are met.
• Identify opportunities for account optimization and implement action plans to maximize revenue through direct channels.
• Advise on online marketing trends, including promotional campaigns, email marketing, SEM investment, and membership strategies to maximize ROI.
• Recommend pricing and revenue management improvements for the direct channel.
• Implement new value-added products offered by ROIBACK.
• Address client needs related to marketing changes and coordinate with relevant departments for resolution.
• Maintain contact with clients through calls and visits to assess progress and identify needs, fostering loyalty.

PROFILE

What characteristics does a DCS need?

• Analytical and rigorous, with careful analysis of KPIs to detect trends and causes.
• Knowledgeable about the client's product/hotel to propose impactful actions.
• Commercial and proactive, maintaining a customer-oriented mindset.
• Flexible in organizing daily tasks and prioritizing profitable actions.
• Proactive in offering solutions and improvements.
• Interested in becoming an expert in online marketing tools, trends, and ROIBACK products, with the ability to teach clients their use.

At Roiback - HBX Group, we believe diversity drives innovation and makes travel a force for good. We are committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives, and talents. Join us and be part of a team where diversity and equal opportunities truly make a difference.