Digital Video Support Specialist

beBeeSupport; Madrid; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading digital content company is seeking a Support Engineer to manage distributed systems and troubleshoot issues. You will be part of a dynamic team focused on delivering world-class support, improving service quality, and mentoring fellow engineers. The role offers opportunities for growth within an inclusive culture.

Servicios

Competitive salary and benefits

Opportunities for growth and professional development

Inclusive culture

Formación

• Experience in a technical support or software engineering role.
• Experience scripting in modern programming languages (Python, Bash, etc.).
• Experience troubleshooting and debugging technical systems.

Responsabilidades

• Managing distributed systems and diagnosing issues with digital products.
• Monitoring system performance and performing change management.
• Providing mentoring, training, and documentation to other Support Engineers.

Conocimientos

Technical support

Troubleshooting

Debugging

Scripting

Python

Bash

Descripción del empleo

At the heart of our operation is a team dedicated to ensuring the seamless delivery of digital video content.

The Catalog Support Engineering team works in a fast-paced, global environment where innovation and customer satisfaction are paramount. Our dynamic team is focused on delivering world-class support for our customers, providing a best-in-class experience through expert technical assistance.

As a Support Engineer, you will play a critical role in managing distributed systems, diagnosing issues with digital products, and taking action to mitigate problems. You will be responsible for monitoring system performance, performing change management, and troubleshooting activities to triage and resolve catalogue defects and issues.

A day in the life of a Support Engineer :

• Becoming a subject matter expert on one or more services
• Owning support activities for these services and working closely with development teams to establish and improve service support
• Operating with limited guidance from management and driving issues to resolution
• Understanding the business logic and architecture of your supported services to regularly resolve undocumented trouble tickets
• Providing mentoring, training, documentation, and tools to other Support Engineers

Requirements and Qualifications :

• Experience in a technical support or software engineering role
• Experience scripting in modern programming languages (Python, Bash, etc.)
• Experience troubleshooting and debugging technical systems

Benefits :

We offer a competitive salary and benefits package, as well as opportunities for growth and professional development. Our inclusive culture empowers employees to deliver the best results for our customers. If you have a disability and need workplace accommodations, please visit our website for more information.