Digital Trust and Safety Analyst with French (m/f/d)

JR Spain; Barcelona; Presencial; EUR 10.000 - 25.000; Jornada completa

Descripción de la vacante

Join a dynamic and multicultural team as a Digital Trust and Safety Analyst in Barcelona! This role offers a permanent contract with a flexible schedule, allowing you to thrive in an engaging workplace. With attractive salaries ranging from part-time to full-time, you'll enjoy a fully paid training period and appealing bonuses for weekend and night shifts. Benefit from private health insurance, daily meal allowances, and a vibrant office culture that promotes wellness and fun activities. If you're passionate about customer service and looking for growth opportunities, this is the perfect job for you!

Servicios

Private health insurance

Daily meal allowance

Employee referral bonus programs

Regular fruit deliveries

Free drinks

Access to leisure areas

Partnerships with fitness centers

Dynamic workplace culture

Flexible schedule

Paid training period

Formación

• Strong communication skills in French and English.
• Experience in back office services is a plus.

Responsabilidades

• Provide online support for specific cases.
• Achieve and ensure quality standards.

Conocimientos

Fluent in French

Fluent in English

Administrative skills

Empathy

Efficiency

Accuracy

Educación

Valid working permit for Spain or EU citizenship

Descripción del empleo

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Digital Trust and Safety Analyst with French (m/f/d), Barcelona

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Client:

TELUS Digital

Location:

Barcelona, Spain

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

185216877912811110432460

Job Views:

2

Posted:

31.03.2025

Expiry Date:

15.05.2025

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Job Description:

Description and Requirements
If you want to live customer service at its best, we have the ideal job for you. We are looking for new members to join our team as a Digital Trust and Safety Analyst with French (m/f/d).

Overview of tasks:

• Back office support only
• Taking over general administrative tasks
• Providing online support for specific cases
• Achieving and ensuring the quality standard

We are looking for:

• Fluent written and spoken communication skills in French and English
• Valid working permit for Spain or EU citizenship
• Affinity with back office services
• Strengths in efficiency, accuracy, and empathy
• Goal-oriented work approach
• Full-time or Part-time (weekend shifts) with flexible schedule

We will offer:

• Permanent employment contract
• Attractive salary of 10.256,41€ (Part-time) to 25,000€ (Full-time) gross per year and fully paid training period
• Appealing bonuses for weekend and night shifts
• Private health insurance after probation period and daily meal allowance from day one
• Working as part of a dynamic and multicultural team, with flat hierarchies and a first-name workplace culture
• Advanced job opportunities in our internationally growing company
• Great office with modern workspaces at the city center of Barcelona
• Positive international working environment; fun floor with PlayStation, table tennis, and many more
• Comfortable leisure areas and opportunities to join different activities like yoga or guided meditation
• Regular fruit deliveries for a healthy lifestyle and free drinks
• Several partnerships with fitness centers, restaurants, beauty care, and more
• Attractive employee referral bonus programs

Join our team and apply now!

About us: TELUS Digital is one of the world's leading providers of customer experience (CX) and digital services. With over 70,000 team members across the world, we provide customer service at its best in more than 50 languages for our international and well-known partners.

Equal Opportunity Employer

TELUS Digital values diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion, political beliefs, sex, or sexual orientation. We are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including hiring and promotion decisions, are based on qualifications, merits, competence, and performance without regard to any characteristic related to diversity.

Applicants with special needs will be given preferential consideration if they are equally qualified.

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#IDJob

Additional Job Description

If you want to live customer service at its best, we have the ideal job for you. We are looking for new members to join our team as Digital Trust and Safety Analyst with French (m/f/d).

Language Reference: French

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications, and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources, and exceptional customer service — all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

We are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including hiring and promotion, are based on qualifications, merits, competence, and performance without regard to characteristics related to diversity.