Digital Technical Support Engineer

Beyondsoft; Málaga; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

Beyondsoft, a leading IT consulting firm, is hiring a Support Engineer to provide technical assistance in cloud computing environments. This role involves troubleshooting, event management, and working with product teams to enhance system stability. Candidates should possess strong technical skills, a background in IT, and a degree in a relevant field. The position offers the flexibility of remote work within Spain and supports career development within a global company.

Servicios

25 days of paid holidays

Career development opportunities

Permanent contract

Formación

• Experience in cloud computing or IT industry.
• Familiar with Linux/Windows operating systems.
• Proficient in TCP/IP protocols and networks.

Responsabilidades

• Provide technical support and resolve customer issues.
• Collaborate with product teams for optimization.
• Utilize Alibaba Cloud tools for system diagnosis.

Conocimientos

Technical support

Problem-solving

Network analysis

Cloud computing

Educación

Bachelor's degree in Computer Science

Degree in Software Engineering

Degree in Cloud Computing

Descripción del empleo

Beyondsoft (listed by the Shenzhen Stock Exchange, stock code 002649) is a global provider of IT consulting, product and solution services. Relying on strong R&D and innovation capabilities, the company widely adopts emerging technologies based on big data and mobile internet, including big data management platform, enterprise risk warning and public opinion monitoring system, AI-based intelligent operation and maintenance service, and intelligent automated test products. And a wide range of products and solutions, including internationally authoritative software testing qualification training, for a wide range of services in the fields of high technology, internet, finance, retail, logistics, energy, manufacturing, and medical.

We are currently seeking a Support Engineer to join our team and collaborate with a multinational technology company focused on e-commerce, cloud computing, digital streaming, and artificial intelligence.

In charge of providing technical support and resolving issues for customers. Including but not limited to daily technical troubleshooting, event managements and other technical supports.

As a technical support engineer, track the key demands and bug fix for customers, and cooperate with product team to promote product optimization.

Using Alibaba Cloud inspection and diagnosis tools to help customers avoid potential risks in their critical systems, and provide solutions for maintaining system stability, ensuring that the customer's system is stable.

Bachelor's degree or above, preferably in Computer Science, Software Engineering, Cloud Computing, or a related field.

Experience in the cloud computing or IT industry, with a background in development and operations (DevOps), service support, or solution architecture. Familiar with optimizing cloud-based business architectures and providing vertical industry-specific solutions. Capable of assisting customers in designing and implementing technology architectures in cloud environments.

Understanding of Linux / Windows operating systems and their operation and maintenance; proficient in computer networks and the TCP / IP protocol suite. Experienced in packet capture and analysis, familiar with Layer 4 and Layer 7 troubleshooting techniques. Has hands-on experience in diagnosing and maintaining network latency, packet loss, CDN, and SLB products.

Strong technical support skills in both system and network domains, capable of resolving complex technical issues in these areas.

Proficient in both Chinese and English, with the ability to use both languages as working languages."

Permanent contract with Beyondsoft.

Possibility to work remotely within Spain

25 days of paid holidays.

An opportunity to develop your career within a global company.

Ltd. does not ask for any recruitment fees, nor does it request any unauthorized payments from candidates as part of the hiring process.

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