Digital Success Manager | [XJL-879]

Niit; Valencia; A distancia; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A global learning solutions provider is looking for a Digital Success Manager to support partner organizations in their training journey. This remote role involves delivering training, offering operational support, and collaborating with various teams to ensure successful program implementation. The ideal candidate has strong technical skills, experience in online training, and a good understanding of the digital learning landscape. Join us to make an impact in the world of learning!

Formación

• Experience with digital learning platforms.
• Understanding of digital upskilling challenges.
• Knowledge in AI, Cybersecurity, Data, Cloud, and Software Development.

Responsabilidades

• Support the regional team and ensure program delivery.
• Deliver training and operational support.
• Assist partners in identifying key competencies.

Conocimientos

Strong technical skills

Online training delivery

Customer relationship management

Excellent presentation skills

Strong verbal and written communication skills

Adaptability

Descripción del empleo

About the company: At NIIT, we’re transforming the way the world learns, for the better. Since 1981, we have helped leading companies enhance their learning ecosystems through comprehensive managed learning solutions. Our solutions integrate learning theory, technology, operations, and services to foster a thriving workforce. LinkedIn | Website

Digital Success Manager

Duration: Full Time Contract (12 Months)

Location: Spain / Europe (Remote)

Job overview:

We are seeking a Digital Success Manager (DSM) to provide ongoing training and operational support to our SkillsBuild partner organizations during onboarding, activation, implementation, and growth phases of the program.

Key responsibilities:

1. Support the regional team and collaborate with the SkillsBuild Implementation Manager and CSR Managers to ensure program delivery and target achievement.
2. Deliver training and operational support, including platform demos, learner engagement, community activities, and webinars.
3. Share knowledge of the SkillsBuild platform and portfolio with partners.
4. Assist partners in identifying key competencies, training, and activities to meet their impact goals.
5. Help build communities, identify volunteering opportunities, and share learner success stories.
6. Support marketing and communication campaigns for SkillsBuild.
7. Participate in the global SkillsBuild team and community of DSMs for enablement and best practices sharing.

Candidate requirements:

1. Strong technical skills and comfort with technology.
2. Experience in teaching or online training delivery and developing learning plans.
3. Operational support and troubleshooting experience.
4. Experience with digital learning platforms.
5. Knowledge of emerging technology fields such as AI, Cybersecurity, Data, Cloud, and Software Development.
6. Understanding of digital upskilling challenges and regional employment markets.
7. Familiarity with academic, non-profit, NGOs, and training providers.
8. Global perspective with strong relationship-building skills.
9. Adaptability to different environments and cultures.

Skills and competencies:

1. Excellent presentation and online facilitation skills.
2. Strong verbal and written communication skills.
3. Customer and partner relationship management skills.
4. Project delivery experience.
5. Self-motivation, organizational skills, and the ability to work remotely.
6. Curiosity, creativity, adaptability, and growth mindset.

DSM roles include regular training on the SkillsBuild platform and ongoing support from CSR specialists. Candidates interested in career growth, CSR, and digital ecosystems are encouraged to apply. Knowledge of SkillsBuild is a plus.

NIIT is an equal opportunity employer, evaluating qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.