Digital Impact Specialist

Unicef; Valencia; On-site; EUR 60,000 - 90,000; Full time

Job summary

UNICEF in Valencia seeks a Digital Impact Specialist (Digital Experience Support) to drive the organization's digital transformation within the Private Fundraising and Partnerships division. You will lead the development, integration, and operation of secure digital platforms supporting fundraising, partnerships, knowledge sharing, and collaboration.

Reporting to the Systems Analyst, you will strengthen governance, manage lifecycle of digital assets, and foster responsible innovation through AI,

Qualifications

• Advanced University Degree in computer science, information systems, software engineering, information technology management, business administration, or related fields.
• Minimum of five years of professional experience in information technology.
• Experience managing and supporting digital platforms, lifecycle management, and implementing innovative tech solutions.

Responsibilities

• Lead and coordinate technical support for development, implementation, and ongoing operations of the fundraising ecosystem.
• Ensure integration of DXP, CMS, CRM, and knowledge management systems.
• Enhance governance and collaboration with business owners and partners.
• Promote innovation through AI, automation, and cloud technologies.

Skills

Digital Platform Development

Implementation and Operations

Application Governance

Lifecycle Management

AI and Automation

Cloud Technologies

Fundraising Ecosystems

CMS Management

CRM Systems

Knowledge Management

Collaboration Tools

Technical Support

Education

Advanced University Degree

Tools

DXP platforms

Cloud services

CMS platforms

Job description

Organizational context: UNICEF operates in over 190 countries, dedicated to saving children's lives, defending their rights, and helping them fulfill their potential. The organization is undergoing a significant digital transformation, with a high dependency on digital environments and the integration of advanced technologies like Artificial Intelligence (AI) to enhance business efficiency and growth across various functions.

Job purpose: The Digital Impact Specialist (Digital Experience Support) plays a crucial role in advancing UNICEF's digital transformation within the Private Fundraising and Partnerships (PFP) division. Reporting to the Systems Analyst, this position is responsible for leading and coordinating the development, implementation, and operation of secure, integrated digital platforms that are essential for UNICEF's fundraising, partnership management, knowledge sharing, and collaboration efforts. The role is pivotal in strengthening application governance, managing the lifecycle of digital assets, and fostering responsible innovation through the strategic application of AI, automation, and cloud technologies, ultimately aiming to improve digital experiences for supporters and partners and drive organizational efficiency.

Responsibilities

The Digital Impact Specialist will lead and coordinate the technical support for the development, implementation, and ongoing operations of the fundraising ecosystem, ensuring seamless integration of the Digital Experience Platform (DXP), Content Management System (CMS), Supporter Relationship Management (CRM), and systems for Knowledge Management and Collaboration. A key responsibility is to enhance business applications governance, fostering strong collaboration with business owners and strategic partners, and building capacity within these relationships. The incumbent will provide essential support for the overall lifecycle management of PFP business applications and their integration points, ensuring their optimal performance and alignment with strategic objectives. Furthermore, the role involves actively promoting and fostering innovation through technology, exploring and implementing new solutions to enhance UNICEF's digital capabilities. This includes acting as a key ICT resource and focal point for all matters related to AI-supported digital fundraising, CMS platforms, and cloud services, collaborating closely with the PFP-ICT Unit and relevant stakeholders to drive digital-first initiatives and improve operational efficiency.

Education

An Advanced University Degree in computer science, information systems, software engineering, information technology management, business administration, or other related social science fields is required.

Work experience

A minimum of five (5) years of professional experience in information technology is required. Further experience in managing and supporting digital platforms, application lifecycle management, and implementing innovative technological solutions is expected.

Skills

Digital Platform Development, Implementation and Operations, Application Governance, Lifecycle Management, AI and Automation, Cloud Technologies, Fundraising Ecosystems, CMS Management, CRM Systems, Knowledge Management, Collaboration Tools, Technical Support