Digital Customer Success Manager (D-CSM) - Generalists EMEA - Arabic speaker

SAP SE; Barcelona; Híbrido; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

SAP SE is seeking a Digital Customer Success Manager to enhance customer onboarding and satisfaction across various SAP cloud solutions. This role involves engaging with customers, analyzing data for insights, and driving adoption of SAP services. Ideal candidates will possess strong communication skills in English and Arabic, along with experience in customer engagement strategies.

Formación

• Experience with SAP cloud SaaS solutions like S/4HANA Cloud is a plus.
• Strong teamwork and collaboration skills.
• Excellent communication skills in English and Arabic.

Responsabilidades

• Conduct virtual onboarding sessions and assist customers with roadblocks.
• Engage with priority customers to drive satisfaction and loyalty.
• Analyze customer data to improve engagement and satisfaction.

Conocimientos

Communication skills

Teamwork

Creative problem-solving

Data analysis

Descripción del empleo

Digital Customer Success Manager (D-CSM) - Generalists EMEA - Arabic speaker

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

The SAP Customer Success Management organization aims to create an industry-leading virtual digital customer engagement experience, providing an easy-to-use digital entry point with on-demand access to self-help and guidance from SAP via our Digital Customer Success Managers. D-CSMs will use a low-touch/digital engagement approach to provide an excellent customer experience across a large portfolio of customers (up to 100).

The objective of this role is to optimize customer onboarding and adoption processes, improve renewal rates, increase customer satisfaction, and champion customer success through a consistent, efficient, scalable methodology across different SAP cloud lines of business.

Responsibilities include:

1. Onboarding New Customers:

• Conduct virtual onboarding sessions and regular check-ins during implementation
• Share important SAP resources such as webinars, trainings, events, and best practices
• Assist customers with showstoppers and roadblocks
• Drive customer adoption and respond to risk scenarios

Customer Engagement and Satisfaction:

• Engage 1:1 with priority customers and execute scalable initiatives to drive outcomes
• Maintain high standards of engagement and satisfaction, focusing on loyalty
• Identify at-risk customers and involve cross-functional teams or share best practices
• Encourage AI adoption topics and act as a trusted advisor for non-technical inquiries
• Drive opportunities for upselling and cross-selling
• Build and leverage a network of internal stakeholders to support success

Data Analysis and Customer Insights:

• Analyze customer data to prioritize engagements, improve satisfaction, and accelerate SAP’s reference pipeline

Preferred Experience:

• Experience with SAP cloud SaaS solutions like S/4HANA Cloud, Supply Chain Management, HCM, Customer Experience, or Procurement is a plus
• Managing high volumes of customer engagements
• Working with diverse, cross-functional teams virtually and globally
• Motivated and flexible to adapt in a dynamic environment
• Strong teamwork, collaboration, and interpersonal skills
• Creative problem-solving under pressure
• Excellent communication skills in English and Arabic (essential)

Join us to bring out your best

SAP's innovations help over four hundred thousand customers worldwide work more efficiently and utilize business insights effectively. Known for leadership in ERP, SAP has evolved into a leader in business applications, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and over 100,000 employees, we are purpose-driven and future-focused, with a collaborative culture and commitment to personal development. We connect global industries, people, and platforms to solve challenges effectively.

We embrace inclusion

SAP’s culture promotes health, well-being, and flexible work models to ensure everyone feels included and can perform at their best. We believe in the strength of diverse talents and are committed to creating an equitable world. SAP is an equal opportunity employer and provides accommodations for applicants with disabilities. For assistance, contact: [e-mail].

Equal Opportunity Statement:

Qualified applicants will be considered without regard to age, race, religion, national origin, ethnicity, gender, sexual orientation, gender identity, veteran status, or disability. Successful candidates may undergo background verification.

Requisition ID: 427474 | Work Area: Sales | Travel: 0-10% | Employment Type: Full Time | Additional Locations: #LI-Hybrid