Digital Content Creator

Daikin Europe NV; Madrid; On-site; EUR 32,000 - 46,000; Full time

Benefits offered by this job

Great work environment

23 days annual holidays + 86 hours of

Lunch Tickets (Sodexo)

Health Insurance

Fruit at the office

Autonomy & flexibility to shape your R

Job summary

Daikin Europe NV in Madrid (DESI) seeks a Digital Content Creator to accelerate digital learning and self-service within the EMEA Service Academy.

You transform technical knowledge into engaging learning content, collaborating with subject matter experts, trainers, and service specialists to support field technicians, customer interaction centre agents, and equipment users through e-learning, videos, and multimedia platforms.

Qualifications

• Bachelor degree in Multimedia, Digital Media, Communication Design, Educational Technology, or a related field.
• Experience with e-learning authoring tools, video editing software, graphic design tools, and multimedia production.
• Knowledge of instructional design methodologies is an advantage.
• Experience with AI-assisted content creation tools is considered a strong asset.
• Strong creativity combined with the ability to simplify complex technical topics.
• Excellent communication and stakeholder management skills.
• Fluent in English;additional European languages are a plus.
• Continuous learner with a strong interest in emerging digital technologies and learning trends.

Responsibilities

• Developing and maintaining high-quality digital learning content, including e-learning modules, videos, animations, tutorials, assessments, and training materials
• Translating technical information from subject matter experts into engaging and easy-to-understand learning experiences
• Supporting the expansion of self-learning and self-service solutions for technicians, customer service agents, and equipment users across EMEA.
• Managing multimedia production activities such as video recording, editing, animation, graphic design, and content publishing.
• Collaborating with trainers and technical teams to continuously improve learning effectiveness and user engagement.
• Supporting the implementation and optimization of learning technologies, authoring tools, and digital learning platforms.
• Exploring and applying new technologies, including AI-powered content creation tools, to improve productivity and learner experience.
• Ensuring content quality, consistency, branding, and alignment with Daikin standards.

Skills

Fluent in English

e-learning authoring tools

video editing

graphic design

multimedia production

AI-assisted content creation tools

creativity

communication

stakeholder management

continuous learner

Education

Bachelor degree in Multimedia, Digital Media, Communication Design, Educational Technology, or related field

Job description

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Job Category: Customer Care and Technical Service

Location: Madrid, M, ES

Job Requisition ID: 3095

Daikin Europe NV (DENV) is a subsidiary of Daikin Industries Limited, a Japanese outstanding company and worldwide the biggest developer, producer and supplier of HVAC-R (heating, ventilation, air conditioning and refrigeration) solutions, including heating pumps and cooling technology. DENV is Daikin’s sales, R&D, and production headquarters for Europe, the Middle-East and Africa. The headquarter has Belgian offices in Brussels, Ghent and Ostend, as well as 8 production plants, 24 sales subsidiaries and offices and a whole network of independent distributors and dealers across the EMEA region.

At our Madrid office (called DESI), we have a multidisciplinary team of professionals from different departments, including IT, Corporate Planning, Services, Internal Audit, EDC (EMEA Development Center), Finance, and HR.

Within our Service Operations Divison,we are looking for a Digital Content Creator to join our team! As a Digital Content Creator, you play a key role in accelerating digital learning and self-service within Daikin's EMEA Service Academy. You collaborate closely with technical experts, trainers, and service specialists totransform technical knowledge into engaging digital learning content. Your work supports field service technicians, customer interaction centre agents, equipment users, and other stakeholders throughe-learning, video learning, multimedia content, and digital knowledge-sharing platforms.

Key Responsibilities:

• Developing andmaintaininghigh-quality digital learning content, including e-learning modules, videos, animations, tutorials, assessments, and training materials
• Translating technical information from subject matter experts into engaging and easy-to-understand learning experiences
• Supporting the expansion of self-learning and self-service solutions for technicians, customer service agents, and equipment users across EMEA.
• Managing multimedia production activities such as video recording, editing, animation, graphic design, and content publishing.
• Collaborating with trainers and technical teams to continuously improve learning effectiveness and user engagement.
• Supporting the implementation and optimization of learning technologies, authoring tools, and digital learning platforms.
• Exploring and applyingnew technologies, including AI-powered content creation tools, to improve productivity and learner experience.
• Ensuring content quality, consistency, branding, and alignment with Daikin standards.

Qualifications & Experience:

• Bachelordegree in Multimedia, Digital Media, Communication Design, Educational Technology, or a related field.
• Experience with e-learning authoring tools, video editing software, graphic design tools, and multimedia production.
• Knowledge of instructional design methodologies is an advantage.
• Experience with AI-assisted content creation tools is considered a strong asset.
• Strong creativity combined with the ability to simplify complex technical topics.
• Excellent communication and stakeholder management skills.
• Fluent in English;additionalEuropean languages are a plus.
• Continuous learner with a strong interest in emerging digital technologies and learning trends.

What We Offer

• Great work environment!
• 23 days of annual holidays + 86 hours of own affairs (more flexible as you can take hours instead of full days!).
• Lunch Tickets (Sodexo)
• Health Insurance
• Fruit at the office
• Office very well connected (in C/Orense)
• A varied job with a high degreeautonomyand flexibility to shape your role.

Our employees are the beating heart of our company. At Daikin, you get to work in a positive environment backed by trust, creativity, and continuous improvement. Together, we create our top-quality solutions by empowering talented teams. You will get plenty of opportunities to learn and grow. We are deeply committed to a diverse and inclusive workplace culture that reflects the communities we serve.

We believe: Good climate starts with people.