Digital Channel Sales Lead, Italy & Iberia

Apple Inc.; Madrid; Presencial; EUR 60.000 - 90.000; Jornada completa

Descripción de la vacante

A leading company in technology seeks a Digital Channel Lead to enhance customer experiences through innovative digital strategies. This role involves collaborating with cross-functional teams, analyzing consumer behavior, and developing best practices for digital customer experiences. The ideal candidate will possess strong leadership skills, a deep understanding of digital commerce trends, and excellent communication abilities.

Formación

• Proven leadership with ability to collaborate across geographies.
• Deep knowledge of regional digital consumer behaviors.
• Outstanding problem-solving skills and attention to detail.

Responsabilidades

• Collaborate with cross-functional teams to shape the digital funnel.
• Analyze data insights and digital KPIs to drive business performance.
• Develop presentations and best practices playbooks for customer workshops.

Conocimientos

Leadership

Problem-solving

Creativity

Communication

Project Management

Educación

BA / BS or equivalent experience

Descripción del empleo

The Digital Channel Lead will collaborate with a cross-functional team to shape the digital funnel, from how customers discover to how they purchase Apple products through our channel partners. They will help shape ground-breaking and customer-centric experiences that consider global industry trends, consumer behaviour, and Apple’s core values. Responsibilities include testing, optimizing, and analyzing ideas; synthesizing conclusions into recommendations and business cases for implementing change; providing a deep understanding of industry trends and competitors’ activities to develop relevant opportunities that can drive business performance; developing presentations and best practices playbooks for customer workshops to inspire best-in-class Digital CX practices; collaborating with our central Digital teams to develop the digital playbook for South Europe accounts; and analyzing data insights, digital KPIs, and CX monitoring to report on current state and determine appropriate actions.

Minimum Qualifications

• Proven leadership with the ability to collaborate across geographies and influence teams positively.
• Deep knowledge of regional digital consumer behaviors, digital commerce trends, tools, and best practices.
• Outstanding problem-solving skills, creativity, resourcefulness, and attention to detail.
• Excellent verbal and written communication skills, with experience in presenting to executives and building buy-in for innovative visions.
• Experience in project management, resource planning, and executing plans to maximize impact.

Preferred Qualifications

• BA / BS or equivalent experience.
• Extensive experience in digital strategy, marketing, sales, or business development within customer-centric tech hardware / software, social media, digital, or search companies.
• Proficiency in Spanish, Italian, and Portuguese is a plus.

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